Emily Mason
Knoxville
Summary
Dynamic and detail-oriented professional with a strong background in guest service at Target. Proven ability to resolve conflicts and enhance customer experiences through effective communication and problem-solving skills. Adept at cash handling and maintaining high standards of cleanliness, ensuring a welcoming environment for diverse clientele.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Knoxville, TN
10.2022 - Current
- Assisted guests with product inquiries and recommendations to enhance shopping experience.
- Maintained knowledge of store promotions and policies to provide accurate information to guests.
- Operated point-of-sale systems efficiently to ensure smooth transaction processes.
- Collaborated with team members to manage stock levels and replenish merchandise on sales floor.
- Engaged with diverse clientele, demonstrating strong interpersonal communication skills in fast-paced settings.
- Adapted quickly to changing priorities and demands while maintaining high service standards.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Executed cash office duties including depositing and preparing register funds and deposits for the bank.
Babysitter
Private Employer
Knoxville, TN
08.2019 - 08.2022
- Supervised children in age-appropriate activities, fostering creativity and social skills.
- Developed and implemented engaging educational games to enhance learning experiences.
- Ensured safety and well-being of children through constant monitoring and effective communication with parents.
- Managed daily schedules, including meal preparation and bedtime routines, promoting structure and discipline.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
Bachelor of Science - Business Administration, Marketing
University of Tennessee
Knoxville, TN12-2024
Skills
- Guest Service
- Verbal and written communication
- Adaptability
- Detail-oriented
- Customer service
- Conflict resolution
- Problem solving
- Cash handling
- Microsoft Office
Timeline
Guest Advocate
Target
10.2022 - Current
Babysitter
Private Employer
08.2019 - 08.2022
Bachelor of Science - Business Administration, Marketing
University of Tennessee