EMILY M. GILMAN
Chattanooga,TN
Summary
Results-driven Strategic and National Account Manager with 17+ years of experience in SaaS, cybersecurity, and risk intelligence solutions. Proven success managing multimillion-dollar enterprise portfolios, driving revenue growth, and delivering high-impact security, compliance, and risk-management programs for global organizations. Skilled in strategic planning, client relationship development, and leading cross-functional teams to achieve measurable outcomes.
Recognized as a trusted advisor with a proactive, solution-oriented mindset and a strong commitment to customer satisfaction, long-term retention, and delivering meaningful business value. Highly adaptable, detail-oriented, and an effective communicator with strong project management skills and a track record of optimizing processes, resolving issues early, and supporting broader team and organizational objectives.
Overview
2026
2026
years of professional experience
Work History
National Account Manager, Business Services
LexisNexis Risk Solutions
2025 - Current
- Supported client risk management strategies by aligning a comprehensive portfolio of FCC compliance (KYC, AML, OFAC), fraud prevention, and identity solutions with evolving business needs.
- Created and executed strategic account plans for a $4M portfolio to drive sustained revenue growth and market penetration.
- Analyzed trending risk patterns and customer insights to refine sales strategies and strengthen solution positioning across compliance, fraud, and identity product lines.
- Engaged cross-functional teams to synchronize objectives, improve execution efficiency, and strengthen client success.
- Led regular business reviews to evaluate performance, address challenges, and identify new growth opportunities.
- Managed and expanded existing accounts through targeted strategies that delivered a 7% increase in revenue.
- Worked with channel partners and integrators to enhance satisfaction and strengthen long-term engagement with key decision-makers.
- Built strong relationships with key decision-makers at the executive level within national accounts portfolio.
Strategic Account Manager
ZeroFox, Inc
2019 - 01.2024
- Served as the primary liaison for Fortune 50 companies, managing relationships across FinTech, FinServ, Retail, Healthcare, and Government sectors to align solutions with client goals, and drive business success.
- Consistently exceeded annual sales quotas by leveraging a consultative approach to identify client needs, and drive adoption of cybersecurity solutions.
- FY 2023 - President's Club award winner.
- FY 2020, 2021, 2022: Top Account Management Achievement Award, and 100% client retention rate.
- Specialized in selling comprehensive cyber defense programs, focusing on threat management and intelligence across OSINT, deep/dark web, and protecting critical assets, including brands, executives, domains, and intellectual property.
- Collaborated cross-functionally with engineering, product, customer support, marketing, legal, executive leadership, and technical solutions teams to ensure seamless project execution and customer success.
- Built and nurtured C-suite and senior executive relationships, delivering tailored security solutions that addressed complex client challenges.
- Transformed security programs from reactive to proactive, implementing risk-based approaches that provided real-time, actionable threat intelligence, and shaped long-term strategies.
- Expanded and strengthened relationships across a diverse portfolio of SaaS solutions, threat intelligence services, and managed security offerings, ensuring alignment with client needs and market trends.
- Developed and delivered detailed ROI analyses and data-driven presentations on a quarterly or monthly basis to demonstrate program value and support key decision-making.
- Increased customer satisfaction scores by implementing proactive escalation and remediation plans for at-risk clients.
- Successful in closing multi-year contracts and negotiating increased year-over-year renewing contract spend (average 7% increase).
- Managed approximately $6.5 million in annual revenue within seven top revenue-generating accounts (more quota than any other account manager for the past two years).
- Achieved an average of 105% of the goal each year.
- Promoted from Enterprise Account Manager to Strategic Account Manager.
- Completed Sales Training Courses: Sandler Training and Value Selling
Sr. Account Manager, Enterprise Accounts
Cision US Inc. (Rebranded Bacon’s Information, Inc.)
2007 - 2019
- 2018 “Peak Performer” award; achieving 135% of the goal.
- Developed and managed a $1.5-2.5M portfolio, requiring foresight and detailed account mapping for growth opportunities, while maintaining a high renewal rate.
- Received multiple promotions, increasing revenue, managing, and complexity of accounts.
- Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
Major Accounts Manager
Bacon’s Information, Inc.
01.2003 - 01.2007
- Average 97% year-over-year retention rate.
- Managed a portfolio of 60 Fortune 1000 client accounts and their public relations agencies across diverse industries.
- Negotiated contracts and pricing agreements to maximize profitability while maintaining customer loyalty.
- Managed contract renewals, ensuring timely execution and minimizing any disruption to client operations or service delivery.
Business Development Account Executive Manager, Media Research
MediaMap, Inc. (acquired by Bacon’s Information, Inc.)
2001 - 2003
- Maintained a 20% close rate by identifying potential customers, generating new business opportunities, and managing leads through the sales pipeline.
- Led a team of five in developing, optimizing, and managing data for a SaaS platform marketed to Public Relations agencies and Communications professionals.
- Mentored junior team members, fostering skill development and promoting a high-performance culture.
Marketing Coordinator
The Boston Company Asset Management LLC
01.2000 - 01.2001
- Created tailored and detailed executive presentations to communicate KPIs and strategic initiatives to institutional clients.
- Provided daily executive support to the SVP, and VP of Marketing and Development.
Education
Master of Business Administration (MBA) - Marketing
University of San Francisco
San Francisco, CA05-2008
Bachelor of Arts - Communications and Sociology
Boston College
Boston, MA05-2000
Skills
- Proficient in negotiation and deal positioning, with a focus on controlling deal dynamics, setting clear expectations, and ensuring accurate forecasting to drive successful outcomes
- In-depth knowledge of the cybersecurity sector, including competitor landscape, market trends, and emerging threats, enabling strategic decision-making and competitive positioning
- Experienced in enhancing revenue through product initiatives
- Salesforce and CRM management expertise
- Client relationship building
- Data-driven decision making
- Strategic planning skills
- Solution selling
- Territory management
- Contract negotiations
- Time management
- Problem-solving
Timeline
Major Accounts Manager
Bacon’s Information, Inc.
01.2003 - 01.2007
Marketing Coordinator
The Boston Company Asset Management LLC
01.2000 - 01.2001
National Account Manager, Business Services
LexisNexis Risk Solutions
2025 - Current
Strategic Account Manager
ZeroFox, Inc
2019 - 01.2024
Sr. Account Manager, Enterprise Accounts
Cision US Inc. (Rebranded Bacon’s Information, Inc.)
2007 - 2019
Business Development Account Executive Manager, Media Research
MediaMap, Inc. (acquired by Bacon’s Information, Inc.)
2001 - 2003
Master of Business Administration (MBA) - Marketing
University of San Francisco
Bachelor of Arts - Communications and Sociology
Boston College