Emily Morefield
Butler
Summary
Dedicated customer support professional with several years of experience in sales, marketing, and delivering exceptional service in resolving inquiries. Proven track record in debt collection, demonstrating strong negotiating skills and a thorough understanding of financial processes. Committed to continuous improvement, currently enhancing skills through Coursera courses while pursuing a college degree. Adept at utilizing effective communication and problem-solving abilities to foster positive relationships and achieve goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Late Stage Account Manager
Citibank
Gray
07.2024 - Current
- Negotiated repayment plans with debtors to meet client recovery targets.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
- Monitored assigned portfolios for any changes that may affect collections activity.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Coordinated with legal departments for accounts requiring further action.
- Conducted skip tracing activities to locate missing debtors who had moved without providing a forwarding address.
Spinner/Machine Operator
Parkdale Mills Plant 16
Mountain City
06.2019 - 12.2025
- Used synthetic materials, needles, cutting tools, dyes and coloring solutions to develop fibers.
- Examine yarns for flaws such as knots or breaks during the spinning process and adjust accordingly.
- Troubleshoot problems with spinning machinery and take corrective action when required.
Machine Operator
Phoenix Medical Products
Mountain City
02.2024 - 06.2024
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Comply with company policies regarding quality control procedures.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintained proper chemical inventories.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Customer Representative
Advanced Call Center Technologies LLC
Gray
04.2022 - 01.2024
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Surpassed sales goals through implementation of successful marketing strategies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Server/Bartender/Hostess
7 Trails Bar and Grill
Damascus
03.2021 - 04.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed health safety guidelines when preparing and serving food products.
Business Office Manager
Tru Point Construction
Johnson City
12.2019 - 03.2021
- Analyzed business performance data and forecasted business results for upper management.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
- Scheduled meetings and appointments for executive team members.
Education
Mixologist Certificate - Mixology
Knox Bartending School
Knoxville, TN07-2021
High School Diploma -
Johnson County High
Johnson County TN05-2019
Skills
- Debt negotiation
- Portfolio management
- Financial analysis
- Customer relationship management
- Skip tracing
- Legal coordination
- Time management
- Effective communication
- Conflict resolution
- Weekly payroll
- Continuous improvement
- Customer satisfaction
- Staff management
- Cold calling
- Sales
- Persuasive negotiations
- Team building
- Employee mentoring
- Data-driven decision making
Certification
- Google IT Support Professional Certificate 2025
- Mixology Certificate 2021
Timeline
Late Stage Account Manager
Citibank
07.2024 - Current
Machine Operator
Phoenix Medical Products
02.2024 - 06.2024
Customer Representative
Advanced Call Center Technologies LLC
04.2022 - 01.2024
Server/Bartender/Hostess
7 Trails Bar and Grill
03.2021 - 04.2022
Business Office Manager
Tru Point Construction
12.2019 - 03.2021
Spinner/Machine Operator
Parkdale Mills Plant 16
06.2019 - 12.2025
Mixologist Certificate - Mixology
Knox Bartending School
High School Diploma -
Johnson County High
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