Emily Ligon
Clarksville
Summary
Business Administration graduate with 8 years of management and 8 years of operations experience, combining leadership with strong financial and organizational skills. Skilled in cash
handling, reconciliations, reporting, and process improvement. Adept at managing budgets, preparing performance reports, and maintaining accurate records. Seeking an Assistant Accountant role to leverage
analytical ability, attention to detail, and operations expertise in supporting financial management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager in Training
Buckle
02.2024 - Current
- Prepared and reviewed daily sales and KPI reports, identifying variances and improvement opportunities.
- Conducted inventory audits and reconciled discrepancies to maintain accurate stock and financial records.
- Monitored labor costs and created staff schedules aligned with budget targets.
- Assisted in developing strategies to increase profitability and control expenses.
- Analyzed market and competitor data to support financial decision-making.
- Recommended and implemented process improvements that improved efficiency and reduced costs.
Front Desk Receptionist
Hand and Stone Massage and Facials Spa
03.2023 - 11.2024
- Managed appointments, scheduling, and high-volume calls while greeting clients professionally.
- Processed payments, maintained records, and handled general administrative support.
- Coordinated with staff to ensure customer satisfaction and smooth daily operations.
- Maintained organized reception area, monitored supplies, and trained new team members.
Sales Associate
Dillard's, Inc.
08.2022 - 03.2023
- Assisted customers with product selection and delivered high-quality service.
- Processed sales transactions and managed cash handling accurately.
- Supported inventory, merchandising, and store upkeep to drive sales.
- Built strong customer relationships to encourage repeat business and loyalty.
Assistant Store Manager
American Eagle
03.2020 - 03.2022
- Oversaw daily store operations, including sales, customer service, inventory control, and staff supervision.
- Trained, mentored, and motivated sales associates, fostering growth and improving communication skills.
- Analyzed sales data and market trends to develop strategies that drove revenue growth and product optimization.
- Implemented visual merchandising techniques to enhance store presentation and maximize sales opportunities.
- Managed staffing, scheduling, and labor costs to ensure efficiency while meeting business needs.
- Resolved escalated customer concerns promptly, maintaining satisfaction and loyalty.
- Collaborated with cross-functional teams to execute promotions, marketing campaigns, and community partnerships.
Fitness Attendant
Wheeling Fitness Center
02.2020 - 08.2020
- Greeting customers and making them feel welcomed
- Making sure to help a customer with any issues they are having
- Helping customers sign up for the membership and making sure they have all the information they need to make the best decision
- Memorizing all class details and membership details to better help customers
Merchandiser
Studio V, Harper College
01.2020 - 05.2020
- Executed and maintained visual merchandising standards across the store, including front window displays, to enhance brand image and customer engagement.
- Provided product knowledge and brand information to customers, delivering a positive and informative shopping experience.
- Assisted in planning, merchandising, and executing a pop-up shop to drive awareness and sales.
- Supported inventory management processes, including receiving, stocking, and tracking new merchandise.
Sales Associate
Fossil
11.2017 - 05.2019
- Prepared, priced, and replenished merchandise, ensuring accurate labeling and visually appealing product displays.
- Delivered high-quality customer service by resolving concerns, providing tailored product recommendations, and fostering repeat business.
- Assisted with inventory management through stock audits, restocking, and coordination of replenishment orders.
- Partnered with team members to execute merchandising strategies that enhanced store presentation and increased sales.
- Promoted products and special offers through upselling techniques, consistently contributing to revenue growth.
- Recognized as a top-performing associate for regularly exceeding sales targets and performance goals.
Barista and Cashier
THE MUG
10.2015 - 10.2017
- Merchandised the store with new decorations
- Made a new menu every 2 weeks with new drinks the team came up with
- Gave personalized customer service to make it a welcoming environment
- Kept a clean and organized workspace
- Organized a morning routine for baristas to ensure a good start to the day
- Maintained cleanliness and organization of the coffee bar area, exceeding health code standards
- Provided expert knowledge on various coffee beans, brewing methods, and flavor profiles to educate customers
- Resolved customer complaints promptly and effectively, ensuring positive experiences for all patrons
- Conducted regular equipment maintenance checks to ensure optimal performance of espresso machines and grinders
- Assisted in the development of standard operating procedures (SOPs) for the coffee bar operations to maintain consistency across shifts
Education
Business Administration - Undergraduate
Kent State University
Kent, OH12.2024
Fashion Merchandising - Associate of Arts
William Rainey Harper College
Palatine, IL05.2020
Skills
- Attention to detail
- Process improvement
- Financial analysis
- SQL (1 year)
- Risk management
- Complex problem-solver
- Analysis skills
- QuickBooks
- Office management
- Staff Management
- Excel
- CRM software
- Customer relationship management (8 years)
- Budgeting
- Accounting software
- Microsoft Office
- Marketing
- Operations Management
- Communication skills
- IOS (10 years)
- Project management (5 years)
- Microsoft Teams (4 years)
- Front desk
- Data analysis skills (4 years)
- Powerpoint
- Accounting
- Detail Oriented
- Microsoft word
- Operations management
- Staffing solutions
Accomplishments
I was awarded teammate of the season for exceeding expectations during our most busy season. I had taken charge of leading our team to reach our sales goals as well as creating a positive culture in our store that helped keep up with our daily goals.
Certification
Trained for 8 month in Buckles MT program to be able to run a store fully on my own. Which includes
- staffing the store
- creating schedules that match our store needs
- conducting interviews
- communicating at least 2 times a week with my District Manager.
- having coaching converstations with the team when needed
- creating store sales forecasts to ensure efficient and profitable scheduling
- ensuring proper training to ensure proper execution of daily operations
Timeline
Store Manager in Training
Buckle
02.2024 - Current
Front Desk Receptionist
Hand and Stone Massage and Facials Spa
03.2023 - 11.2024
Sales Associate
Dillard's, Inc.
08.2022 - 03.2023
Assistant Store Manager
American Eagle
03.2020 - 03.2022
Fitness Attendant
Wheeling Fitness Center
02.2020 - 08.2020
Merchandiser
Studio V, Harper College
01.2020 - 05.2020
Sales Associate
Fossil
11.2017 - 05.2019
Barista and Cashier
THE MUG
10.2015 - 10.2017
Fashion Merchandising - Associate of Arts
William Rainey Harper College
Business Administration - Undergraduate
Kent State University
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