Emily Storace
WOW Home Improvements
Gallatin
11
years of professional experience
Detail-oriented professional with expertise in time management and project coordination. Proven ability to enhance operational efficiency and client satisfaction through problem-solving and relationship-building skills. Proven ability to learn quickly and efficiently in any field of work.
Work History
Home Improvement Assistant
10 Years 7 Months- Coordinated project timelines and collaborated with contractors to ensure timely completion of home improvement projects.
- Assisted in assessing client needs, providing tailored solutions for home improvement inquiries.
- Cultivated strong relationships with clients, resulting in repeat business and referrals through exceptional service delivery.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Shift Lead
7 Months- Supervised team members to ensure efficient cookie production and customer service.
- Trained new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels to maintain adequate supplies for daily operations.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Participated in quality control checks to ensure product consistency and excellence.
- Supported management with daily operational reports and performance metrics analysis.
Stamping Press Operator/Laser Machine Operator
1 Year 3 Months- Operated stamping presses to produce high-quality metal components.
- Adjusted machine settings to ensure precision and consistency in production outputs.
- Monitored production processes to ensure compliance with safety and quality standards.
- Adjusted machine settings based on specifications to optimize production output.
- Reviewed production schedules to prioritize tasks and meet deadlines consistently.
- Documented production activities and maintained accurate records for quality assurance purposes.
Unarmed Security Officer
9 Months- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to incidents, providing detailed reports for investigation and resolution.
- Implemented access control measures, ensuring only authorized personnel entered restricted areas.
- Utilized surveillance systems to monitor activities and detect suspicious behavior effectively.
- Maintained accurate logs of daily activities, incidents, and observations for management review.
Server/Host/Bartender/Line + Prep Cook/Dishwasher
4 Years- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained knowledge of menu items, specials, and beverage offerings for effective recommendations.
- Trained new servers on restaurant protocols and service techniques to enhance team performance.
- Resolved customer complaints promptly to maintain satisfaction and foster positive dining experiences.
- Implemented efficient table management strategies to optimize seating arrangements during peak hours.
- Streamlined communication between front-of-house and back-of-house teams to improve service flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Unarmed Security Officer
9 Months- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
Education
High School Diploma
Skills
Time management
Attention to detail
Fast learner
Relationship building
Problem-solving
Support services
Basic mathematics
Schedule coordination
Operations support
Decision-making
Project management
Multitasking and organization
Timeline
Shift Lead
Crumbl Cookies
08.2025 - 03.2026Read More
Stamping Press Operator/Laser Machine Operator
NIC Global
02.2023 - 05.2024Read More
Unarmed Security Officer
GardaWorld Security
05.2022 - 02.2023Read More
Unarmed Security Officer
AMERICAN SECURITY GROUP, LLC
11.2020 - 08.2021Read More
Server/Host/Bartender/Line + Prep Cook/Dishwasher
Starr Ranch LLC
08.2018 - 08.2022Read More
Home Improvement Assistant
WOW Home Improvements
01.2016 - CurrentRead More
Gallatin High School
High School Diploma
Read More