Emily Villalta
Knoxville
Overview
2
2
years of professional experience
Work History
Team Trainer
Chick-fil-A
2023.02 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Bachelor of Science - Information Science
University of Tennessee
Knoxville, TN2025-05
Skills
- Task delegation
- Staff training
- New employee training
- Active listening
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Workplace safety
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Timeline
Team Trainer
Chick-fil-A
2023.02 - Current
Bachelor of Science - Information Science
University of Tennessee