Emily Wooden
CLEVELAND
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
5
5
years of professional experience
Work History
Shift Leader
Whistle express
Cleveland
09.2024 - Current
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new staff on safety protocols and operational procedures effectively.
- Trained new attendants on operational procedures and safety standards.
- Provided excellent customer service to enhance client experience.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Assisted customers with selection of car wash packages and add-on services.
- Assisted customers with vehicle preparation for washing.
- Managed inventory levels to maintain adequate stock and minimize shortages.
- Maintained cleanliness and organization of car wash facility.
- Maintained a clean, organized, and safe work environment.
- Operated car wash equipment and tools efficiently.
- Handled cleaning agents and chemicals safely and effectively.
- Collaborated with team members to improve workflow efficiency.
- Ensured all safety protocols were followed during the car wash process.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
Cleaner
BSI
Cleveland
02.2024 - 09.2024
- Maintained cleanliness and sanitation in designated areas throughout the facility.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Replenished cleaning supplies and materials to ensure readiness for daily tasks.
Cashier
Lowe's
Cleveland
06.2023 - 09.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and location within the store.
- Maintained cleanliness and organization of the checkout area and surrounding displays.
Kennel Technician
Ronin
Old Fort
02.2021 - 06.2023
- Monitored animal behavior and health during daily care routines.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Assisted in feeding and administering medication to animals as directed.
- Prepared dietary plans based on individual animal needs and preferences.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Cleaned and maintained kennel facilities to ensure a safe environment.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Documented daily observations on animal conditions and behaviors for management review.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Education
Polk County High
Benton, TNSkills
- Operational oversight
- Inventory management
- Team leadership
- Staff training
- Customer service
- Customer assistance
- Problem solving
- Attention to detail
- Time management
Timeline
Shift Leader
Whistle express
09.2024 - Current
Cleaner
BSI
02.2024 - 09.2024
Cashier
Lowe's
06.2023 - 09.2023
Kennel Technician
Ronin
02.2021 - 06.2023
Polk County High