Emily Wooden
CLEVELAND,TN
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and present solutions to management and key stakeholders.
Overview
6
6
years of professional experience
Work History
CSR
Penske Vehicle Services
Cleveland, TN
08.2026 - Current
- Performed detailed maintenance on semi trucks and box trucks to ensure optimal performance
- Executed engine steam cleaning to enhance vehicle efficiency
- Applied paint to vehicles to maintain appearance and protect surfaces
Shift Leader
Whistle express
Cleveland
09.2024 - 08.2026
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new staff on safety protocols and operational procedures to ensure compliance and operational consistency.
- Provided excellent customer service to enhance client experience.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Assisted customers with selecting car wash packages and add-on services.
- Assisted customers with vehicle preparation for washing.
- Managed inventory levels to maintain adequate stock and minimize shortages.
- Maintained cleanliness and organization of the car wash facility.
- Maintained a clean, organized, and safe work environment.
- Operated car wash equipment and tools efficiently.
- Handled cleaning agents and chemicals safely and effectively.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Ensured all safety protocols were followed during the car wash process.
Cleaner
BSI
Cleveland
02.2024 - 09.2024
- Ensured cleanliness and sanitation in designated areas, contributing to a safe and healthy environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold high cleanliness standards.
- Replenished cleaning supplies and materials to maintain operational readiness for daily tasks.
Cashier
Lowe's
Cleveland
06.2023 - 09.2023
- Operated cash register, ensuring accurate processing of customer transactions.
- Assisted customers with product inquiries and guided them to product locations.
- Maintained cleanliness and organized checkout area, enhancing customer shopping experience.
Kennel Technician
Ronin
Old Fort
02.2021 - 06.2023
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Delivered daily care and monitoring of animals, including feeding, watering, cleaning cages, and administering medications to ensure health and well-being.
- Assisted in feeding and administering medication to animals.
- Assisted in feeding and administering medication to animals as directed.
- Monitored animals for signs of illness or distress and reported to the supervisor immediately.
- Cleaned and maintained kennel facilities to ensure a safe environment.
- Managed laundry, sweeping, and disinfection tasks to maintain cleanliness.
- Recorded daily observations on animal conditions and behaviors for management review, aiding in the assessment of overall animal health.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Education
Veterinary Science
Volunteer State Community College
Gallatin, TN 09.2023 - 12.2023
Polk County High
Benton, TNSkills
- Customer service
- Customer assistance
- Team leadership
- Staff training
- Operational oversight
- Inventory management
- Inventory control
- Attention to detail
- Time management
- Facility maintenance
- Tool management
- Problem solving
Timeline
CSR
Penske Vehicle Services
08.2026 - Current
Shift Leader
Whistle express
09.2024 - 08.2026
Cleaner
BSI
02.2024 - 09.2024
Veterinary Science
Volunteer State Community College
09.2023 - 12.2023
Cashier
Lowe's
06.2023 - 09.2023
Kennel Technician
Ronin
02.2021 - 06.2023
Polk County High