Emma Antonio
Seymour
Summary
Client-focused professional with a strong background in hospitality, concierge services, and personalized client solutions. Known for building trust quickly, understanding client needs, and delivering customized experiences. Adept with technology, scheduling systems, and digital tools, with a growing focus on functional design, space planning, and consultative sales.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Hilton Knoxville
Knoxville
02.2024 - Current
- Coordinate and support events requiring spatial layout planning, décor placement, and guest flow considerations.
- Assist clients in making aesthetic and functional decisions to align with budgets and space constraints.
- Developed a strong eye for layout, organization, and design-driven functionality.
Private Owner Concierge
Blackberry Farm
Maryville
12.2024 - 12.2025
- Served as the primary point of contact for high-priority clients, delivering personalized recommendations based on individual preferences and lifestyle needs.
- Presented customized options and services, effectively upselling premium offerings to meet $2.5M quarterly spending targets, supporting revenue growth.
- Managed multiple client schedules, appointments, and requests using digital systems and internal software.
Event and Hospitality Experience
Various Roles
Knoxville
05.2020 - 02.2024
- Collaborated with vendors, planners, and teams to execute customized setups.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Retail, Hospitality, And Tourism Management
University of Tennessee Knoxville
Knoxville05-2024
Skills
- Relationship building and networking
- Event coordination and attention to detail
- Space planning and design concepts
- Customer experience and upselling
- Computer and software proficiency
- Time management and self-motivation
Timeline
Private Owner Concierge
Blackberry Farm
12.2024 - 12.2025
Banquet Captain
Hilton Knoxville
02.2024 - Current
Event and Hospitality Experience
Various Roles
05.2020 - 02.2024
Bachelor of Science - Retail, Hospitality, And Tourism Management
University of Tennessee Knoxville