Emma Cantrall
Shelbyville
Summary
Dedicated food sales/service associate with a strong focus on customer satisfaction and efficient order processing. Known for reliability and problem-solving skills, enhancing guest experiences in fast-paced environments.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Burger King
07.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently for accurate order processing.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely food preparation and delivery.
- Resolved customer inquiries and complaints effectively to maintain positive experiences.
- Trained new staff on operational procedures and best practices for service excellence.
- Supported promotional activities by effectively communicating offers to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Balanced cash drawer at beginning and close of shift.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed customer orders efficiently at drive-thru, ensuring accuracy in order fulfillment.
- Collaborated with team members to streamline order preparation processes during peak hours.
- Adhered to food safety regulations, maintaining compliance during daily operations.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Childcare Program Leader
GTWY CHURCH
01.2024 - Current
- Developed engaging lesson plans to enhance children's learning and social skills.
- Supervised daily activities, ensuring a safe and supportive environment for all participants.
- Supported children''s social and emotional development by fostering a warm, inclusive, and nurturing environment.
- Trained and mentored junior staff in childcare best practices and program objectives.
- Collaborated with parents to address individual child needs and foster family involvement.
- Evaluated program effectiveness, recommending improvements based on feedback and observations.
Education
High School Diploma -
Cascade High School
Bell Buckle, TN05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Burger King
07.2024 - Current
Childcare Program Leader
GTWY CHURCH
01.2024 - Current
High School Diploma -
Cascade High School