Emma Ellis
Columbia
Summary
Detail-oriented professional with extensive experience in customer service and event coordination. Proven ability to multitask effectively while upselling products and services. Committed to delivering exceptional guest experiences through attentive service and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Cashier
Tenn Pin Alley
Columbia
09.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and gift card payments efficiently during busy periods.
- Upsold menu items and tailored recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure accuracy and timeliness of food delivery.
- Restocked supplies to support seamless operations during shifts.
- Maintained cleanliness standards in dining and service areas.
- Delivered exceptional service during children's events, ensuring timely food distribution.
- Worked with team members to optimize workflows during peak service times.
Bartender
Tenn Pin Alley
Columbia
05.2024 - Current
- Delivered exceptional customer service through active patron engagement.
- Created cocktails and beverages tailored to established recipes and customer preferences, enhancing overall patron satisfaction.
- Trained new team members on bar procedures and service standards, facilitating smoother operations and consistent service quality.
- Conducted opening and closing duties, including restocking supplies.
- Operated cash register and point of sale (POS) system for transactions.
- Monitored liquor and beer inventory for accuracy and notified management of shortages.
- Coordinated shift schedules to ensure fair distribution among bar staff, optimizing team availability and service efficiency.
- Collaborated with team members to achieve project objectives and meet deadlines.
Event Facilitator
Tenn Pin Alley
Columbia
06.2024 - 02.2025
- Facilitated engaging events for diverse groups, enhancing overall guest experience at entertainment venue.
- Managed guest interactions proactively, resulting in high levels of satisfaction throughout events.
- Supervised event flow, ensuring smooth transitions between parties.
- Coordinated with team members and departments to ensure smooth execution of event activities.
- Acted as primary contact between clients and internal teams during events.
- Monitored progress throughout planning phases to ensure seamless execution.
- Assisted with setup before event start times to ensure readiness.
bartender/ server
Red Robin
Spring Hill
04.2023 - 04.2024
- Provided exceptional customer service in fast-paced dining environment.
- Prepared and served various beverages to customers with speed and accuracy.
- Took accurate orders from customers and delivered food promptly.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Maintained cleanliness and organization of bar and dining areas throughout shifts.
- Upholding health and safety standards in food handling and serving practices.
- Assisted in training new servers on menu items and service procedures.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Facilitated onboarding of new team members by coordinating interviews and identifying strong candidates while acknowledging team efforts and celebrating successes.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN05-2023
Skills
- Point of sale operation
- Cash handling and management
- Order accuracy
- Cash drawer balancing
- Inventory control and management
- Stock inventory management
- Upselling techniques
- Customer service and support
- Guest inquiries handling
- Handling difficult customers effectively
- Customer engagement strategies
- Product knowledge
- Beverage knowledge
- Menu item knowledge
- Food safety standards adherence
- Performance monitoring
- Time management
- Multitasking and organization
- Team collaboration
- Shift coordination
- ID verification
- Regulatory compliance
- Attention to detail
- Salesmanship skills
- Event coordination
- Patience in customer interactions
- Handling difficult customers effectively
Timeline
Cashier
Tenn Pin Alley
09.2025 - Current
Event Facilitator
Tenn Pin Alley
06.2024 - 02.2025
Bartender
Tenn Pin Alley
05.2024 - Current
bartender/ server
Red Robin
04.2023 - 04.2024
High School Diploma -
Gateway Christian Schools