Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Emma Hinton

Emma Hinton

Clarksville

Summary

I pride myself in my sincere customer relations and dedication to serving military families. I am an orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Dedicated administrative professional with successful experience in fast-paced office settings. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Child And Youth Services
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Reviewed and verified multiple types of documentation.
  • Received multiple awards for customer service, streamlining processes and for my overall work shown
  • Established administrative work procedures to track staff's daily tasks.

Administrative Support Assistant

CYS Parent and Outreach Services
04.2023 - 10.2024
  • Developed and maintained filing systems for confidential documents and records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed the placement of children into their appropriate care through militarychildcare.com.
  • Used the CYMS and RDWeb application daily, with now 3 years of experience.

Administrative Support Assistant

CYS Child Development Center
03.2022 - 03.2023
  • Scheduled meetings, appointments and travel arrangements for managers.
  • Monitored daily time sheets ensuring accuracy of employees' hours worked.
  • Compiled data from various sources into concise summaries for management review.
  • Inputted data accurately into database system using established protocols.
  • Greeted visitors in a professional manner; provided assistance as needed.
  • Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Researched vendor information in order to secure best prices on products and services requested by departments.
  • Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
  • Utilized problem-solving skills to resolve customer inquiries efficiently.

Child and Youth Program Assistant

CYS Child Development Center
01.2021 - 02.2022
  • Attended trainings related to youth programming best practices.
  • Adapted existing activities based on participant needs or requests.
  • Created a safe environment where children can express themselves freely.
  • Encouraged positive relationships among participants through team building exercises.
  • Maintained safety standards during all activities.
  • Provided support to families by helping them access resources within the community.
  • Supported the development of age-appropriate lesson plans for youth programs.

Education

Nursing

Ohio State University
Columbus, OH

High School Diploma - undefined

Mansfield Senior High School
Mansfield, OH
05.2018

Skills

  • Workload Management
  • Administrative Procedures
  • File Organization
  • Meeting planning
  • Records Management
  • Report Preparation
  • Calendar Management
  • Scheduling appointments
  • Policy Enforcement
  • Verbal Communication
  • Data Entry
  • Check processing
  • Bookkeeping
  • Document control
  • Relationship building
  • Document preparation

Accomplishments

  • I have acquired numerous positive ICE comments regarding my interactions with families.
  • I was rated Outstanding on my last employee performance standards review.

Timeline

Administrative Assistant

Child And Youth Services
10.2024 - Current

Administrative Support Assistant

CYS Parent and Outreach Services
04.2023 - 10.2024

Administrative Support Assistant

CYS Child Development Center
03.2022 - 03.2023

Child and Youth Program Assistant

CYS Child Development Center
01.2021 - 02.2022

High School Diploma - undefined

Mansfield Senior High School

Nursing

Ohio State University

Similar Profiles

CREATE PROFILE
Emma Hinton