Emma Mikles
Maryville
Summary
Dynamic and detail-oriented professional with a proven track record at Walmart, enhancing customer satisfaction through meticulous order fulfillment and efficient problem-solving. Skilled in customer service and planning, I consistently exceed quality goals, leveraging strong decision-making and organizational skills to streamline operations and boost efficiency.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
05.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Carhop
Sonic
10.2020 - 12.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Packaging and Handpack
Newell Rubbermaid
05.2018 - 04.2021
- Provided technical support to customers regarding product specifications, usage guidelines, or troubleshooting issues when necessary.
- Managed warehouse operations efficiently, maintaining organized storage systems to ensure quick access to products.
- Reviewed operational processes regularly for efficiency improvements or risk reduction measures.
- Evaluated supplier performance regularly, ensuring compliance with quality standards and contractual agreements.
Restaurant Hostess
Allison's Catfish Restaurant
03.2017 - 10.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Criminal Justice
Maryville College
Maryville12-2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Timeline
Personal Shopper
Walmart
05.2021 - Current
Carhop
Sonic
10.2020 - 12.2021
Packaging and Handpack
Newell Rubbermaid
05.2018 - 04.2021
Restaurant Hostess
Allison's Catfish Restaurant
03.2017 - 10.2020
Bachelor of Arts - Criminal Justice
Maryville College
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