Emma Shope
Kingsport
Summary
Motivated and dependable individual with a strong background in animal care, customer service, and team leadership. Seeking to apply hands-on experience and a Fear Free Certification in a veterinary role, supporting the health and well-being of animals while delivering compassionate client service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kennel Technician
01.2024 - Current
- - Provide daily care, monitoring, and sanitation for animals in a clinical setting
- - Assist veterinary staff with treatments and ensure clean, stress-free environments
Pet Sitter
08.2023 - Current
- - Offer personalized, in-home care for pets including feeding, walking, and medication
- - Maintain client trust through reliable, compassionate service
General Manager
Buff City Soap
09.2022 - 11.2023
- - Oversaw store operations, team leadership, inventory, and customer satisfaction
- - Trained staff, handled scheduling, and ensured high standards of product quality
Sales Associate
TruShine Car Cleaning Service
06.2022 - 08.2022
- - Interacted with customers, explained services, and managed transactions
- - Maintained clean service areas and promoted customer satisfaction
Cashier/Customer Service
Bargain Hunt
10.2021 - 02.2022
- - Assisted shoppers with purchases and returns in a fast-paced retail setting
- - Resolved customer concerns and maintained organized checkout areas
Server/Host
Texas Roadhouse
04.2020 - 05.2021
- - Delivered efficient, friendly service in a high-volume restaurant
- - Managed seating and coordinated with kitchen staff for smooth operations
Education
East Tennessee State University
01.2022
High School Diploma - undefined
Lakeway Academy
01.2021
Skills
- Animal Handling & Care
- Customer Service & Communication
- Team Leadership & Staff Training
- Conflict Resolution
- Sanitation & Safety Protocols
- Inventory & Scheduling Management
- Time Management & Multitasking
- Adaptability in Fast-Paced Environments
- Behavior observation
- Animal restraint techniques
- Record keeping
Certification
Fear Free Certified - Focused on reducing fear, anxiety, and stress in animals during care
Languages
English
Timeline
Kennel Technician
01.2024 - Current
Pet Sitter
08.2023 - Current
General Manager
Buff City Soap
09.2022 - 11.2023
Sales Associate
TruShine Car Cleaning Service
06.2022 - 08.2022
Cashier/Customer Service
Bargain Hunt
10.2021 - 02.2022
Server/Host
Texas Roadhouse
04.2020 - 05.2021
High School Diploma - undefined
Lakeway Academy
East Tennessee State University
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