Eric Barrera
Knoxville
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Representative
Avis Budget
06.2022 - 02.2025
- Demonstrated strong communication and problem-solving skills to resolve customer inquiries efficiently.
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy.
- Provided exemplary customer service to maintain high satisfaction levels.
- Interacted and interfaced with customers by providing information and assistance.
- Established positive relationships with customers through timely responses and follow-up actions.
- Assisted management in setting expectations for sales, customer service and community involvement.
- Developed a comprehensive understanding of company policies and procedures related to customer service.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Internet Sales Manager
Elk Grove Kia
04.2021 - 04.2022
- Led and coached internet sales team to assist with prospecting, negotiating and closing deals.
- Developed and implemented innovative online sales strategies to drive traffic and increase conversions.
- Identified areas of improvement within existing processes by analyzing customer feedback surveys.
- Targeted outbound calls to leads and prospects that previously engaged with company.
- Monitored competitor activity in the marketplace in order to proactively adjust strategies accordingly.
- Analyzed web analytics data to identify trends in customer behavior, uncovering opportunities for growth.
Internet Sales Consultant
John L Sullivan Autogroup
11.2019 - 03.2021
- Answer online inquires, know online programs
- Researched industry trends and competitor activities to develop competitive advantages in the marketplace.
- Managed inventory levels across multiple channels ensuring availability of products at all times.
- Created and managed web content for online store with a focus on driving traffic and increasing conversions.
- Implemented customer feedback surveys to identify areas of improvement for online store operations.
- Identified new revenue streams through affiliate programs and other digital partnerships.
Sales Consultant
Hanlees Auto Group
12.2016 - 10.2018
- Greet customer on the lot, find customer needs, demonstrate the vehicle's features to the customer base on needs, go on a demonstration ride, be up-to-date with products, follow up with customers, maintain a clean area, know inventory, have a presentable lot, fill the needed documents, maintain a high CSI, show the dealership to the customer, deliver the car to brands expectation
Finance Manager
Hanlees Auto Group
05.2015 - 08.2016
- Review Customer Credit Information, review contract with customer, submit loan application, contact bank's underwriter, follow up with bank's funding department, be up-to-date with bank loan requirements for customers, be up-to-date with products, package deal packet, that include all require documents to be shipped to the bank and the documents that would stay in the business office, collect down payment, follow up with customers
Finance Manager
Napa Chrysler Inc
08.2014 - 05.2015
- Review Customer Credit Information, review contract with customer, submit loan application, contact bank's underwriter, follow up with bank's funding department, be up-to-date with bank loan requirements for customers, be up-to-date with products, package deal packet, that include all require documents to be shipped to the bank and the documents that would stay in the business office, collect down payment, follow up with customers
Finance Manager
Momentum Auto Group
12.2012 - 08.2014
- Review Customer Credit Information, review contract with customer, submit loan application, contact bank's underwriter, follow up with bank's funding department, be up-to-date with bank loan requirements for customers, be up-to-date with products, keep a 60% penetration, package deal packet, that include all require documents to be shipped to the bank and the documents that would stay in the business office, collect down payment
Sales Consultant
Hooman Nissan of Long Beach
07.2011 - 12.2012
- Greet customer on the lot, find customer needs, demonstrate the vehicle's features to the customer base on needs, go on a demonstration ride, be up-to-date with products, follow up with customers, maintain a clean area, know inventory, have a presentable lot, fill the needed documents, maintain a high CSI, show the dealership to the customer, deliver the car to brands expectation
Education
B.A - Communication Studies
CA University of Long Beach
Long Beach, CA06-2011
High School Diploma -
CA Academy of Mathematics & Science
Carson, CA06-2007
Skills
- Customer Service
- Cold Calling
- Sales
- Customer service skills
- CRM
- Credit Analysis
- Upselling and Cross Selling
- Team collaboration
- Adaptability
- Active listening
- Time management
- Sales expertise
- Professionalism
- Reliability
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Interpersonal communication
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Customer Service Representative
Avis Budget
06.2022 - 02.2025
Internet Sales Manager
Elk Grove Kia
04.2021 - 04.2022
Internet Sales Consultant
John L Sullivan Autogroup
11.2019 - 03.2021
Sales Consultant
Hanlees Auto Group
12.2016 - 10.2018
Finance Manager
Hanlees Auto Group
05.2015 - 08.2016
Finance Manager
Napa Chrysler Inc
08.2014 - 05.2015
Finance Manager
Momentum Auto Group
12.2012 - 08.2014
Sales Consultant
Hooman Nissan of Long Beach
07.2011 - 12.2012
B.A - Communication Studies
CA University of Long Beach
High School Diploma -
CA Academy of Mathematics & Science
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