Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Bowen

Memphis

Summary

Dynamic mental health professional with extensive experience at Parkwood Behavioral Health System. Proven track record in client advocacy and staff coordination, enhancing patient care through data-driven strategies. Skilled in therapeutic techniques and fostering a supportive environment, resulting in improved patient satisfaction and engagement. Committed to empowering individuals in their treatment journey.

Experienced leader in mental health care, equipped with skills in team collaboration, crisis management, and therapeutic environment development. Proven track record in fostering cohesive teams and driving positive outcomes in challenging settings. Adaptable, dependable, and focused on delivering high-quality results in evolving conditions. Known for strong interpersonal abilities and effective communication.

Proficient [Desired Position] with background in managing therapeutic environments. Led multidisciplinary teams to enhance patient care and operational efficiency. Demonstrated effective crisis intervention and staff training capabilities.

Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Milieu Director

Parkwood Behavioral Health System
02.2015 - 05.2025
  • Evaluated program effectiveness using relevant outcome measures, identifying areas for improvement and implementing necessary changes.
  • Conducted regular safety audits within the facility to identify potential hazards or concerns that required immediate attention or remediation efforts.
  • Oversaw recruitment efforts to attract qualified professionals who shared the organization''s mission and values.
  • Championed patient-centered care principles, empowering individuals to take an active role in their treatment planning process.
  • Fostered a safe, supportive, and nurturing environment for patients to facilitate personal growth and development.
  • Incorporated feedback from both patients and family members into program modifications designed to enhance overall service delivery.
  • Promoted a culture of open communication among staff members, improving overall team morale and cohesion.
  • Implemented data-driven decision-making strategies, leading to continuous improvement in services provided.

Crisis Intervention Specialist

Parkwood Behavioral Health System
03.2006 - 05.2025
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Developed strong rapport with clients, establishing trust and fostering open communication channels.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
  • Reduced crisis response time by implementing streamlined communication protocols between team members.

Lead Mental Health Technician

Parkwood Behavioral Health System
03.2010 - 02.2015
  • Managed challenging cases effectively through strong problem-solving abilities combined with a calm and empathetic demeanor.
  • Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
  • Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
  • Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
  • Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
  • Enhanced patient care by implementing individualized treatment plans and collaborating with multidisciplinary teams.

Staffing Supervisor

Parkwood Behavioral Health System
04.2007 - 03.2010
  • Collaborated with nursing department managers to identify staffing needs and develop appropriate recruiting strategies.
  • Managed a team of mental health , providing guidance and monitoring performance to achieve company goals.
  • Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
  • Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
  • Maintained an up-to-date knowledge of industry trends and best practices in order to continuously improve the overall staffing process.
  • Optimized job postings for online platforms, resulting in increased visibility among qualified applicants.
  • Developed comprehensive training programs for new employees, ensuring they were well-prepared for their roles upon starting work.

Mental Health Technician

Parkwood Behavioral Health System
02.2004 - 04.2007
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Education

Associate of Applied Science - Nursing Practice

Southwest Tennessee Community College
Memphis, TN
09-2000

High School Diploma -

Hamilton High School
Memphis TN
06-1997

Skills

  • Volunteer management
  • Marketing and promotion
  • Community resources
  • Client advocacy
  • Staff scheduling
  • New hire onboarding
  • Strong organization
  • Staff coordination
  • Schedule management
  • Employee onboarding
  • Client-centered approach
  • Mental health advocacy
  • Self-awareness
  • Therapeutic techniques
  • Professional ethics

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Milieu Director

Parkwood Behavioral Health System
02.2015 - 05.2025

Lead Mental Health Technician

Parkwood Behavioral Health System
03.2010 - 02.2015

Staffing Supervisor

Parkwood Behavioral Health System
04.2007 - 03.2010

Crisis Intervention Specialist

Parkwood Behavioral Health System
03.2006 - 05.2025

Mental Health Technician

Parkwood Behavioral Health System
02.2004 - 04.2007

Associate of Applied Science - Nursing Practice

Southwest Tennessee Community College

High School Diploma -

Hamilton High School

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Eric Bowen