ERIC CARTER
Franklin
Summary
Dynamic Operations Manager with a proven track record at Vanderbilt University, excelling in 24/7 leadership and compliance management. Achieved a 38% reduction in backlog through strategic resource allocation and enhanced response times. Skilled in data analysis and effective communication, driving process improvements and fostering team collaboration.
Overview
28
28
years of professional experience
Work History
Operations Manager / Site Operations Lead
Tennessee Department of Corrections
Nashville
05.2024 - Current
- Manage compliance-driven operations involving high-risk populations
- Analyze operational data to reduce repeat incidents and improve stability
- Coordinate with cross-functional and external partners
- Maintain audit-ready documentation and reporting
Operations Manager (Formerly Police Captain)
Vanderbilt University PD
Nashville
12.2022 - 12.2023
- Led 24/7 site operations with full staffing and escalation accountability
- Directed large-scale events for 20,000+ stakeholders with zero critical failures
- Improved response times through scheduling optimization
- Led incident command and compliance audits
Operations Supervisor
Vanderbilt University PD
Nashville
10.2022 - 12.2022
- Supervised frontline teams and operational execution
- Reduced backlog by 38% through data-driven resource allocation
Frontline Operations Manager
Vanderbilt University PD
Nashville
06.2022 - 10.2022
- Led daily shift operations and handoffs
- Reduced response times by up to 1.8 minutes
Special Operations Program Manager / Crew Chief
Detroit Police Department
Detroit
09.2001 - 05.2018
- Led high-risk, multi-agency operations
- Reduced incident resolution time by up to 30%
- Standardized SOPs and trained 24 operators
Manufacturing Operations Team Lead
General Motors
Detroit
02.1998 - 08.2001
- Led 15 operators on assembly line
- Reduced cycle time by 20%
- Implemented inventory tracking and quality improvements
Education
MBA -
Cleary University
01-2024
BBA -
Cleary University
01-2023
Skills
- 24/7 operational leadership
- Compliance management
- Resource allocation
- Conflict resolution
- Employee relations and conflict resolution
- Data analysis
- Process improvement and SOP standardization
- Problem solving
- Effective communication
- Scheduling optimization
Timeline
Operations Manager / Site Operations Lead
Tennessee Department of Corrections
05.2024 - Current
Operations Manager (Formerly Police Captain)
Vanderbilt University PD
12.2022 - 12.2023
Operations Supervisor
Vanderbilt University PD
10.2022 - 12.2022
Frontline Operations Manager
Vanderbilt University PD
06.2022 - 10.2022
Special Operations Program Manager / Crew Chief
Detroit Police Department
09.2001 - 05.2018
Manufacturing Operations Team Lead
General Motors
02.1998 - 08.2001
MBA -
Cleary University
BBA -
Cleary University