Eric Mardis
Clarksville
Summary
Dynamic automotive professional with extensive experience at Discount Tire, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and safety through meticulous attention to detail and effective problem-solving. Skilled in customer service, team building, and fostering strong relationships to drive repeat business and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Tire Technician
Discount Tire
08.2016 - 08.2024
- Conducted tire mounting, balancing, and rotation for cars, trucks, and vans.
- Utilized best practices for safe replacement and repair of tires.
- Followed manufacturer guidelines for tire dismounting and mounting procedures.
- Enhanced customer experience by ensuring prompt and accurate tire services.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
Apprentice Technician
Discount Tire
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
Assistant Manager
Discount Tire
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
5s Assistant Manager
Discount Tire
08.2016 - 08.2024
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Service Writer
Music City 4x4
09.2024 - 01.2025
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
Fitter
Arcosa Marine
01.2025 - 05.2025
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications.
- Coordinated movement of materials and equipment to job sites.
Automotive Maintenance Technician
Wyatt Johnson
05.2025 - Current
- Advanced shop profitability by recommending appropriate upsells based on findings during inspections without compromising integrity.
- Enhanced teamwork within the shop by sharing knowledge, expertise, and mentoring junior technicians to foster a collaborative work environment.
- Performed comprehensive engine tune-ups, maximizing fuel efficiency and prolonging vehicle lifespan.
- Performed brake system servicing that contributed to increased driver safety as well as reduced wear and tear on the vehicle components.
- Maintained a safe work environment by adhering to industry safety standards and implementing best practices.
Education
High School Diploma
Kenwood High School
Clarksville, TNSkills
- Computer proficiency
- Verbal communication
- Workplace safety
- Team collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Communication skills
- Organizational abilities
- Strong Leadership Skills
Timeline
Automotive Maintenance Technician
Wyatt Johnson
05.2025 - Current
Fitter
Arcosa Marine
01.2025 - 05.2025
Service Writer
Music City 4x4
09.2024 - 01.2025
Tire Technician
Discount Tire
08.2016 - 08.2024
5s Assistant Manager
Discount Tire
08.2016 - 08.2024
Apprentice Technician
Discount Tire
Assistant Manager
Discount Tire
High School Diploma
Kenwood High School
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