Eric Pope II
Nashville,TN
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 22 years of progressive Culture Creating experience to positively impact business operations.
Overview
19
19
years of professional experience
Work History
Regional Manager
What Chefs Want
Nashville, TN
11.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within both regions.
General Manager of Operations
What Chefs Want
Nashville, TN
08.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
Operations Manager
United Parcel Service
05.2017 - Current
- Responsible for managing sort and load activities
- Accountable for ensuring packages are sorted accurately and loaded onto appropriate trailers for movement to next location
- Monitors safety compliance to ensure all employees are working safe daily through activities performers throughout out the operation that engage in performing the job at the highest level while being safe
- Holds monthly safety meetings with safety committee to talk about hazards and ways to keep people safer
- Discuss upcoming activities to help drive safety results
- Set safety goals for next quarter and safety celebration when goals are achieved
- Review daily volume projections from load forecast to ensure adequate staffing for the day
- Collaborates with I.E department about Daily operating plan to distribute volume evenly throughout the building
- Meet with Union reps to improve employee relations and minimize issues in the future
- Daily review of previous days results to continue to operate at an efficient level
- IManage resources and people processes to ensure we are training and developing our future leaders
- Make sure that each supervisor has career goals listed in our Performance Management site
- Have quarterly conversations about where each leader stands in growth and how they can get to the next level
- Make sure packet is signed off and gaols are being met to stay on track
- Coach others and provide on-going feedback and support to improve performance and achieve goals
- Make salary recommendations to reward employee performance.
Hub Supervisor
United Parcel Service
04.2015 - 05.2017
- Manage Hub and sort activities that drive business goals in the right direction
- Ensures all loads are dispatched on time and to the appropriate location
- Coordinates Hub and Sort Operations volume projections from load forecast to ensure adequate staffing
- Review daily operational reports to manage productivity from previous day involving safety and performance
- Align support functions to plan day to day activities for service and safety
- Monitors Safety and Compliance with all new hires
- Making sure they are being trained according to their progression plan and reviewing book with Manager weekly
- Monitors results to ensure compliance with DOT, OSHA and UPS's safe work methods
- Develop Part-time supervisors by determining employees training needs to produce continuous development plans
- Conducts performance evaluation in a consistent, fair and objective manner to encourage performance improvement.
On-road Supervisor
United Parcl Service
04.2013 - 04.2015
- Responsible for managing the daily performance of service providers to ensure quality service
- Improve performance, and maintain compliance with environmental, health and safety requirements
- Encourage sales lead participation through maintaining mutually beneficial customer relationships
- Manage on road performance of driver group with 25 employees
- Made sure all packages were delivered on time and safe, Used balanced scorecard and quality improvement process to monitor workgroup performance against business goals
- Utilize technology to identify opportunities for performance and risk mitigation
- Ensure all employees are following driver methods to keep them safe on road
- Provides time and resources necessary to ensure health, safety and compliant standards are met
- Utilize group conversations, active support of safety committees and lead by example to raise health, safety and compliance awareness
- Determines employees training needs to produce continuous development plans for all drivers.
UPS Driver
United Parcel Service
03.2012 - 04.2013
- Ensure all packages are delivered in a timely manner
- Communicate with on Road Supervisor about issues on my route and work together to get the resolved
- Make sure that all safety related items are tasked for the month to keep drivers on road delivering packages
- Have one on one conversation with on road supervisor daily about previous days performance to deliver more packages in less amount of time
- Build relationship with customers to ensure all needs are met daily and to help them improve the service of all packages shipped daily
- Comply with DOT and OHSHA regulated rules.
Pt. Safet Supervisor
United Parcel Service
Nashville
10.2010 - 03.2012
- Collaborate with all upper management(Ft-Sups and Manager) to make sure every employee on sort is in compliance to UPS's safety training guideline
- Organize all documentation and present weekly findings to Managers to review in weekly and monthly meetings
- Make sure sorts are up to date on OHSHA regulated issues and report findings to manager.
Pt. Operation Supervisor
United Parcel Services
09.2005 - 10.2010
- Responsible for managing Hub and sort activities
- Train and coach employees who work in designated area
- Train employees utilizing the cornerstone process initially and continued training throughout the employees time with UPS
- Ensure packages are sorted accurately and loaded onto correct trailer for movement to next location
- Ensure all loads are properly dispatched on time to the appropriate locations
- Holds team accountable to execute agreed plans for safety, service and production standards
- Monitor results for DOT, OHSHA and UPS's safe work methods
- Trains employees on methods that eliminate service failures, injuries and compliance with training requirements
- Determine employees training needs to produce continuous development plans
- Provides ongoing feedback and support to improve performance
- Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner.
Skills
- Leadership
- Problem-solving
- Time management
- Customer Service
- DOT Regulations
- OHSHA Compliance
- Safety
- Creating Cultures
- Cost Reduction
- Leadership Development
- Team Development
- Staff Recruiting
- Training and coaching
Timeline
Regional Manager
What Chefs Want
11.2023 - Current
General Manager of Operations
What Chefs Want
08.2023 - Current
Operations Manager
United Parcel Service
05.2017 - Current
Hub Supervisor
United Parcel Service
04.2015 - 05.2017
On-road Supervisor
United Parcl Service
04.2013 - 04.2015
UPS Driver
United Parcel Service
03.2012 - 04.2013
Pt. Safet Supervisor
United Parcel Service
10.2010 - 03.2012
Pt. Operation Supervisor
United Parcel Services
09.2005 - 10.2010
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