Eric Young
Goodspring
Summary
Dynamic leader with a proven track record in customer service and operational efficiency. Expertise in staff training and safety compliance to drive team performance and enhance service delivery.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Pulaski
03.2021 - 03.2022
- Assisted in managing daily operations and staff schedules.
- Trained new team members on food preparation standards.
- Monitored inventory levels and placed supply orders when necessary.
- Ensured compliance with safety and sanitation regulations.
- Handled customer inquiries and resolved service issues efficiently.
- Collaborated with team to maintain a clean and organized workspace.
- Supported marketing initiatives by promoting daily specials to customers.
- Implemented training programs for improving employee performance and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Domino's Pizza
Spring Hill
04.2010 - 11.2019
- Started GM position at Lewisburg, Tn location and later took over Spring Hills location when they opened through the same district.
- Managed daily operations and staff scheduling to ensure smooth service delivery.
- Oversaw inventory management and supply chain processes for timely stock replenishment.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with health and safety regulations throughout the workplace.
- Fostered a positive work environment through effective communication and team-building activities.
- Coordinated with corporate teams to align store objectives with company standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
High School Diploma -
Marshall County High School
Lewisburg, TN05-2005
Some College (No Degree) -
Nashville Auto Diesel College
Nashville, TNSkills
- Inventory management
- Staff training
- Safety compliance
- Customer service
- Operational efficiency
- Supply chain management
- Team building
- Problem solving
- Strategic communication
- Performance reporting
- Time management
- Conflict resolution
- Leadership skills
- Process improvement
- Project management
- Recruiting and interviewing
- Workplace safety compliance
- Operations management
- Scheduling and planning
- Staff management
- Recruitment and hiring
- Cost control
- Employee performance evaluations
- Employee scheduling
- Adaptability and flexibility
Timeline
Assistant Manager
Dominos's Pizza
03.2021 - 03.2022
General Manager
Domino's Pizza
04.2010 - 11.2019
High School Diploma -
Marshall County High School
Some College (No Degree) -
Nashville Auto Diesel College