Erica Berry
Milan
Summary
Dynamic and results-driven professional with extensive experience in management roles at Pizza Ranch and Hucks Gas Station. Proven track record in enhancing customer satisfaction through active listening and conflict resolution. Skilled in developing training programs that boost productivity and compliance, while driving sales growth and fostering a collaborative team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR
Sunland Logistics Solutions
09.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Store Manager
Hucks Gas Station
05.2021 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
General Manager
Pizza Ranch
09.2019 - 04.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
District Manager
Bens Soft Pretzels
06.2018 - 12.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
General Manager
Michigan Pizza Hut
10.2012 - 06.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
GED -
Zeeland Adult Education
Zeeland, MI11.2019
Skills
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
Certification
- ServSafe Food Handler's Certification
- Forklift Certification
Timeline
CSR
Sunland Logistics Solutions
09.2024 - Current
Store Manager
Hucks Gas Station
05.2021 - 08.2024
General Manager
Pizza Ranch
09.2019 - 04.2021
District Manager
Bens Soft Pretzels
06.2018 - 12.2018
General Manager
Michigan Pizza Hut
10.2012 - 06.2018
GED -
Zeeland Adult Education
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