Erica Broadnax
Cordova
Summary
Well-qualified Customer Relation Agent, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Tax Company Owner
9twenty7 Taxes
Memphis, TN
01.2018 - Current
- Directed marketing initiatives, utilizing digital platforms to boost brand awareness and engagement.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Provided legal counsel on tax compliance and regulatory matters to clients.
- Developed and executed tax strategies to optimize client financial outcomes.
Technical Support Representative
International SOS
Remote
09.2021 - 01.2024
- Resolved technical issues for clients via phone, email, and chat support.
- Provided detailed product knowledge to enhance customer understanding and satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes.
- Trained new representatives on troubleshooting techniques and customer service protocols.
Member Service Representative
Aflac
Remote
08.2019 - 10.2021
- Assisted clients in understanding policy details and benefits, ensuring clarity and satisfaction.
- Processed claims efficiently, reducing turnaround time and enhancing customer experience.
- Educated customers on available products, driving increased enrollment in supplemental insurance plans.
- Maintained accurate records of client interactions, promoting data integrity and compliance with company standards.
Customer Service Representative
Walmart
Remote
06.2017 - 05.2019
- Assisted customers with inquiries, ensuring prompt and accurate resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Cosmetology License -
Empire Cosmetology School
Memphis05-2013
High School Diploma -
Melrose
Memphis05-2011
Skills
- Client relations
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Call management
- Team development
Timeline
Technical Support Representative
International SOS
09.2021 - 01.2024
Member Service Representative
Aflac
08.2019 - 10.2021
Tax Company Owner
9twenty7 Taxes
01.2018 - Current
Customer Service Representative
Walmart
06.2017 - 05.2019
Cosmetology License -
Empire Cosmetology School
High School Diploma -
Melrose