Erica Caquelin
Rockwood,TN
Summary
Adept at enhancing customer experiences and ensuring quality control, I excelled as a Quality Assurance Lab Technician at Teijin Carbon of America, where I significantly improved process efficiency. My expertise in data analysis and precision instrument calibration, combined with a proven ability to maintain composure under pressure, underscores my capacity to meet and exceed employer expectations in challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Courtney's Diner
03.2024 - 11.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Quality Assurance Lab Technician
Teijin Carbon of America
06.2021 - 03.2022
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed routine maintenance and calibration on testing equipment.
- Performed technical and quality systems audits of laboratory.
- Completed recordkeeping, filing and data entry duties.
Server
Calhoun's
02.2020 - 04.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Associate of Applied Science - Nuclear Technology
Roane State Community College
Harriman, TN05-2027
Skills
- Precision Instrument Calibration
- Data Analysis
- Safe Chemical Handling
- Safety Protocol Compliance
- Quality Assurance
- Technical Writing
Certification
OSHA 30
Timeline
Waitress
Courtney's Diner
03.2024 - 11.2024
Quality Assurance Lab Technician
Teijin Carbon of America
06.2021 - 03.2022
Server
Calhoun's
02.2020 - 04.2021
OSHA 30
Associate of Applied Science - Nuclear Technology
Roane State Community College
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