Erica Everley
Knoxville
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
Work History
School Secretary
Farragut Intermediate School
03.2018 - 06.2023
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Certified Clinical Medical Assistant
Fort Sanders OB-GYN Group
08.2016 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Science - Child And Family Studies
East Tennessee State University
Johnson City, TN05-2003
Skills
- Document preparation
- Strong organization
- Student supervision
- Scheduling appointments
- Student recordkeeping
- Calendar management
Timeline
School Secretary
Farragut Intermediate School
03.2018 - 06.2023
Certified Clinical Medical Assistant
Fort Sanders OB-GYN Group
08.2016 - 03.2018
Bachelor of Science - Child And Family Studies
East Tennessee State University
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