Erica Gambrell
Murfreesboro
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Operartions Manager
Waffel House
12.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Leader In Training
Buckle
05.2024 - 07.2024
- Led team in achieving sales goals through effective training and mentoring of new staff.
- Developed and implemented operational strategies to enhance customer service experiences.
- Conducted performance evaluations to identify areas for improvement among team members.
- Fostered a positive team culture through regular communication and recognition of achievements.
- Analyzed sales data to inform merchandising decisions and promotional strategies.
- Cultivated a culture of accountability, setting clear expectations around performance metrics while providing ongoing support to achieve desired outcomes.
Server/Shift lead
Cracker Barrel Old Country Store
05.2016 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Conducted performance evaluations to identify training needs and support employee development initiatives.
Education
Bachelors of Science - Industrial & Organizational Psychology
Middle Tennessee State University
Murfreesboro, TNAssociates - undefined
Pellissippi State Community College
Knoxville, TN05.2022
Skills
- Performance evaluation
- Operations management
- Training and onboarding
- Strategic planning
- Accountability culture
- Data analysis
- Sales strategy implementation
- Policies and procedures implementation
Affiliations
- The National Leadership Society
- Society for Human Resource Management Chapter
Timeline
Operartions Manager
Waffel House
12.2024 - Current
Leader In Training
Buckle
05.2024 - 07.2024
Server/Shift lead
Cracker Barrel Old Country Store
05.2016 - 08.2022
Associates - undefined
Pellissippi State Community College
Bachelors of Science - Industrial & Organizational Psychology
Middle Tennessee State University