Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Gray

Cordova

Summary

Dedicated environmental services professional with extensive experience at VAMC, excelling in cleaning and sanitizing to enhance patient safety. Proven ability to collaborate effectively with teams while implementing infection control measures. Recognized for meticulous attention to detail and commitment to maintaining a welcoming environment, ensuring positive patient experiences.

Overview

20
20
years of professional experience

Work History

Environmental Services Housekeeper

VAMC
01.2023 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Verifier

Jam Industries USA LLC
10.2022 - 01.2024
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
  • Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
  • Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
  • Identified potential areas of risk or fraud during the verification process, mitigating potential losses for clients and the company.
  • Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
  • Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
  • Enhanced team efficiency by streamlining workflows and optimizing communication between departments.

Scanner

Amazon
03.2022 - 10.2022
  • Gathered, sorted and scanned documents to enter into computer system.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Assisted in training new employees on scanner usage, contributing to a skilled workforce.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
  • Minimized errors through careful attention to detail during the document preparation process prior to scanning.
  • Maintained high accuracy levels with thorough quality checks on scanned documents.
  • Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
  • Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
  • Contributed to increased departmental efficiency by consistently meeting or exceeding established scanning quotas.
  • Provided access to records for digital and non-digital storage and retrieval.
  • Kept up-to-date with industry developments in scanning technology, recommending appropriate upgrades when necessary.
  • Streamlined document management for improved organization and easy retrieval of information.
  • Archived documents to locate quickly by strictly following storage methods.

Dietray Aide/Cook's Assistant

Grace Healthcare
11.2019 - 08.2022
  • Offered caring companionship and emotional support.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Housekeeper

Hilton
01.2016 - 03.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Sorter/Packer

TJX Digital
04.2017 - 09.2018
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Recorded and tracked items sorted to confirm accuracy.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Used hand-held scanner to enter data product information.
  • Enhanced sorting efficiency by implementing innovative techniques and strategies.

Customer Service Representative

Disney
02.2016 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Cashier/Cook

Delaware North
02.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Sever/Hostess

Ruby Tuesday
01.2010 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Mail Sorter/CNC Machine Operator

Streets and Associates
02.2005 - 10.2010
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Improved overall workplace safety through proper handling of hazardous materials and packages.
  • Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
  • Streamlined mail distribution process by effectively utilizing barcode scanning technology.
  • Continuously sought opportunities for professional development, staying abreast of industry trends and advancements in order to enhance job performance.
  • Performed final preparation for outgoing, metered correspondences prior to placement for production.
  • Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
  • Proved successful working within tight deadlines and a fast-paced environment.

Housekeeper

Days Inn Hotel
01.2006 - 05.2008
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Education

Melrose High School
Memphis, TN

Associate of Arts - Cosmotology

Empire Beauty School
Memphis, TN
08-2014

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration

Timeline

Environmental Services Housekeeper

VAMC
01.2023 - Current

Verifier

Jam Industries USA LLC
10.2022 - 01.2024

Scanner

Amazon
03.2022 - 10.2022

Dietray Aide/Cook's Assistant

Grace Healthcare
11.2019 - 08.2022

Sorter/Packer

TJX Digital
04.2017 - 09.2018

Customer Service Representative

Disney
02.2016 - 09.2018

Housekeeper

Hilton
01.2016 - 03.2019

Cashier/Cook

Delaware North
02.2015 - 06.2016

Sever/Hostess

Ruby Tuesday
01.2010 - 04.2014

Housekeeper

Days Inn Hotel
01.2006 - 05.2008

Mail Sorter/CNC Machine Operator

Streets and Associates
02.2005 - 10.2010

Melrose High School

Associate of Arts - Cosmotology

Empire Beauty School

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Erica Gray