Erica Hope
Johnson City
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Applebee's Grill + Bar. Expert in cash handling and suggestive selling, consistently enhancing guest engagement and satisfaction. Recognized for training new staff, boosting team efficiency, and ensuring timely service during peak hours.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
12.2022 - 05.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently processed orders using point-of-sale system, maintaining accuracy and speed during peak hours.
- Guided new employees in mastering service standards to boost overall team efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - General Education
Clovis East High School
Clovis, CA09.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Applebee's Grill + Bar
12.2022 - 05.2025
High School Diploma - General Education
Clovis East High School