Erica Jones
McMinnville
Summary
Dynamic RN Supervisor with a track record of enhancing patient care through effective staff training, care coordination, and quality assurance. Proven ability to lead multidisciplinary teams to achieve optimal patient outcomes. Compassionate RN Case Manager with extensive experience in patient care planning and advocacy. Skilled in facilitating communication among healthcare providers and families, ensuring seamless care transitions and compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
RN Supervisor
Willowbranch Health and Rehab
McMinnville
02.2025 - Current
- Supervised nursing staff, ensuring adherence to care protocols and policies.
- Assisted in developing patient care plans based on individual needs.
- Coordinated daily shift schedules to maintain adequate staffing levels.
- Monitored patient conditions and reported changes to the medical team.
- Educated staff on best practices for infection control and safety measures.
- Trained new nurses on facility procedures and documentation standards.
- Facilitated communication between nursing staff and administrative departments.
- Participated in quality assurance audits to improve patient care services.
- Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
RN Case Manager
Gentiva Hospice
McMinnville
12.2021 - Current
- Coordinated patient care plans with interdisciplinary team members for optimal outcomes.
- Assessed patient needs through comprehensive evaluations and home visits.
- Provided education to patients and families on disease management and treatment options.
- Monitored patient progress and adjusted care plans as needed for effectiveness.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Managed documentation and compliance with regulatory standards in patient records.
- Collaborated with community resources to support patient needs outside of clinical settings.
- Advocated for patients' rights and preferences in care decisions and planning processes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
RN Case Manager
NHC Home Care
McMinnville
07.2018 - 10.2021
- Coordinated patient care plans with interdisciplinary team members for optimal outcomes.
- Assessed patient needs through comprehensive evaluations and home visits.
- Provided education to patients and families on disease management and treatment options.
- Monitored patient progress and adjusted care plans as needed for effectiveness.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Managed documentation and compliance with regulatory standards in patient records.
- Collaborated with community resources to support patient needs outside of clinical settings.
- Advocated for patients' rights and preferences in care decisions and planning processes.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
RN Staff Nurse
Harton Tennova
Tullahoma
06.2018 - 12.2018
- Provided direct patient care and support in a fast-paced healthcare environment.
- Administered medications and monitored patient responses effectively.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Educated patients and families on health management and treatment options.
- Maintained accurate medical records and documentation for all patients.
- Assisted in emergency situations by implementing established protocols swiftly.
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Educated patients and families on disease prevention and management of chronic conditions.
- Supervised licensed practical nurses, certified nurse assistants and other staff members.
- Responded quickly to medical emergencies such as cardiac arrest or trauma cases.
- Maintained accurate records of patient health information and treatment plans in electronic health record systems.
RN Staff Nurse
River Park Hospital
McMinnville
02.2017 - 04.2018
- Provided direct patient care and support in a fast-paced healthcare environment.
- Administered medications and monitored patient responses effectively.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Educated patients and families on health management and treatment options.
- Maintained accurate medical records and documentation for all patients.
- Trained new nursing staff on best practices and hospital procedures.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Supervised licensed practical nurses, certified nurse assistants and other staff members.
- Instructed new nurses on proper techniques for providing patient care.
RN Case Manager
Suncrest
McMinnville
04.2016 - 02.2017
- Coordinated patient care plans with interdisciplinary team members for optimal outcomes.
- Assessed patient needs through comprehensive evaluations and home visits.
- Provided education to patients and families on disease management and treatment options.
- Monitored patient progress and adjusted care plans as needed for effectiveness.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Collaborated with community resources to support patient needs outside of clinical settings.
- Managed documentation and compliance with regulatory standards in patient records.
- Maintained accurate documentation of patient progress in the electronic health record.
Education
Bachelor of Science - Nursing
Tennessee Technological University
Cookeville, TN05-2022
Associate of Applied Science - Nursing
Motlow State Community College
Tullahoma, TN05-2011
Licensed Practical Nurse
Tennessee College of Applied Technology
McMinnville, TN08-2009
Master of Science - Nursing
Tennessee Technological University
Cookeville, TNSkills
- Patient care planning
- Quality assurance auditing
- Infection control training
- Multidisciplinary collaboration
- Care coordination
- Staff supervision
- Patient advocacy
- Time management
- Critical thinking
- Nursing documentation
- Clinical leadership
- Ethical practice
- Compassionate care
- Clinical documentation
- Certified in CPR/AED
- Multitasking
Timeline
RN Supervisor
Willowbranch Health and Rehab
02.2025 - Current
RN Case Manager
Gentiva Hospice
12.2021 - Current
RN Case Manager
NHC Home Care
07.2018 - 10.2021
RN Staff Nurse
Harton Tennova
06.2018 - 12.2018
RN Staff Nurse
River Park Hospital
02.2017 - 04.2018
RN Case Manager
Suncrest
04.2016 - 02.2017
Bachelor of Science - Nursing
Tennessee Technological University
Associate of Applied Science - Nursing
Motlow State Community College
Licensed Practical Nurse
Tennessee College of Applied Technology
Master of Science - Nursing
Tennessee Technological University