Erica Loftis
Readyville
Summary
Detail-oriented professional with strong organizational, time management, and communication skills. Experienced in administrative support, data entry, and managing multi-line telephone systems. Committed to enhancing operational efficiency and providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Receptionist
Bob Parks Realty
Murfreesboro, TN
05.2004 - 12.2004
- Greeted and assisted clients, ensuring positive first impressions for visitors.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office staff, optimizing time management.
- Processed incoming mail and packages, ensuring timely distribution to team members.
- Maintained organized reception area, enhancing overall office professionalism and efficiency.
- Utilized office software to handle data entry tasks, improving administrative processes' accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
Child Care Helper
Kids R Kids Learning Academy
Murfreesboro, TN
06.2002 - 12.2002
- Assisted in daily classroom activities, fostering positive learning environments.
- Supported lead teachers in implementing lesson plans and educational activities.
- Monitored children's behavior, ensuring compliance with safety and health regulations.
- Engaged children in interactive play, promoting social skills and teamwork.
- Maintained cleanliness and organization of classroom materials and play areas.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with staff to create a nurturing atmosphere conducive to learning.
- Adapted activities based on individual children's interests and developmental stages.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
- Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
- Collaborated effectively with fellow childcare helpers to maintain an organized workspace conducive to learning and growth for each child.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Partnered with parents to establish open communication lines, ensuring the continuity of care between home and childcare setting.
- Enhanced children''s emotional development by providing supportive guidance and encouragement.
- Provided support during toilet training process, helping young children develop self-sufficiency in personal hygiene practices.
- Observed individual behaviors closely to identify any potential developmental concerns or areas needing additional support.
- Cultivated a love of learning within children by introducing them to new experiences and fostering curiosity through age-appropriate activities.
- Aided in the enhancement of gross motor abilities through active outdoor play and physical games.
- Facilitated socialization among children through structured group play sessions, promoting positive peer relationships.
- Contributed to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Restocked supplies and personal hygiene products for use by students.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Kept children between ages of 1 year and 5 year safe and secure with vigilant oversight.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Receptionist
Hallmark
Murfreesboro, TN
12.2000 - 12.2001
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Dental Assistant
Dr. Schott
Murfreesboro, TN
01.1999 - 12.1999
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization of instruments and compliance with safety protocols.
- Recorded patient treatment histories and updated paper medical records.
- Provided chairside support to dentists during various procedures.
- Educated patients on post-operative care and oral hygiene practices.
- Collaborated with dental team to enhance patient experience and satisfaction.
- Conducted inventory management for dental supplies and equipment maintenance.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for 5-10 procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
High School Diploma -
Gateway Christian Academy
Nashville, TN05-2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Clerical support
Timeline
Receptionist
Bob Parks Realty
05.2004 - 12.2004
Child Care Helper
Kids R Kids Learning Academy
06.2002 - 12.2002
Receptionist
Hallmark
12.2000 - 12.2001
Dental Assistant
Dr. Schott
01.1999 - 12.1999
High School Diploma -
Gateway Christian Academy