Erica N. Moorer
Chattanooga
Summary
Highly organized, versatile professional with over ten years of experience in leadership and time management. Results-driven leader with superior motivational skills and ability to work collaboratively. Proven ability to efficiently prioritize, consistently meet deadlines, and effectively evaluate problems and generate solutions.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Orange Grove Center
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Taking clients out in the community for building important social skills and to ensure likes/hobbies were met
Day Stocker
Food City
02.2022 - Current
- Unloaded arriving product stock and moved to store display areas.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Coordinated with other departments to ensure seamless flow of products from backroom storage to sales floor.
- Improved overall shopping experience, maintaining well-organized aisles for easy navigation by customers.
- Aided in loss prevention efforts, monitoring potential issues while stocking shelves and reporting suspicious activity when necessary.
- Boosted customer satisfaction by promptly assisting with locating items and answering questions.
- Participated in regular training sessions to stay updated on company policies, new products, and best practices for efficient stocking techniques.
- Enhanced store efficiency by maintaining clean and organized shelves.
- Ensured accurate inventory levels through diligent restocking and inventory management.
- Collaborated with the team to complete daily stocking tasks efficiently and effectively.
- Demonstrated flexibility in work assignments by covering various sections of the store as needed.
- Promoted a safe working environment by adhering to company policies and procedures during all stocking tasks.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Resident/House Manager
Orange Grove Center
01.2019 - Current
- Serves as the Resident Manager
- Ensure that medication is maintained and made available to residents and keep records of same
- Attends and successfully completes in-service training sessions as scheduled
- Maintain client information records, listing pertinent medical and personal information, etc
- In keeping with Center's policies and procedures
- Participates in and may be responsible for the daily operation of the home in one or more of the following areas: grocery shopping, overseeing consumers’ money, monitoring of the physical plant and van maintenance, or monitoring of the house medications
- Administers medications and treatments according to company policy
- Supervise meal preparation, cleaning and other household duties as required
- Maintain all pertinent information relating to the client in the strictest confidence
- Provide for the life safety of clients in the Group Home by observing daily rules, which include a documented fire drill monthly
- Notify Main office staff, mental health center staff and/or the client's designated relative in the event of an emergency
- Maintain and submit Residential Homes reports monthly
- Responsible for enforcing House rules
- Procure required supplies (food and supplies) and services in accordance with Center's policies and procedures
- Provide program orientation for Substitute Resident managers
- Transport clients to scheduled appointments (i.e., dentist, doctor, social security, etc.) as needed
- Ensure that residents adhere to appropriate standards of personal hygiene and grooming
- Performs related duties as required or assigned to fulfill the agency philosophy and the goals and objectives of the program site
Direct Support Professional/teacher Aide
Orange Grove Center
07.2021 - 07.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted with learning experiences according IEP
Direct Support Professional
Orange Grove Center
01.2012 - 01.2019
- Facilitates clients in daily living activities on an assigned shift, including but not limited to personal hygiene, dining skills, housekeeping skills, social skills, and community access, etc
- Provides direct support to and assists clients in training activities as specified in ISPs and activity schedules
- Aids in mobility as needed for those using wheelchairs and other assistive devices
- Assists in bedroom maintenance and teaches housekeeping skills and care of clothing
- Assists with meal service teach dining skills and promote social skills and personal dignity during meals
- Attends and successfully completes in-service training sessions as scheduled
- Completes data collection, observation notes, and daily reports as directed by agency policy and procedure
- Assists clients in transportation as needed
- Participates as a member of the Individual Support Team giving input toward the client’s ISP
- Monitors clients’ activities to ensure that safety and health care practices are observed
- Ensures Universal Precaution Practices are observed
- Treats client with dignity and respect
- Promotes independence, choice, and empowerment of client
Education
Center for the Creative Art - Communication
Center for the Creative Art
Chattanooga, TN05.2007
Chattanooga State Community College -
Chattanooga State Community College
Chattanooga, TN05.2007
Skills
- Crisis intervention
- Progress documentation
- Medication administration
- Personal care support
- Client advocacy
- Goal-oriented planning
- Data entry
- Time management
- Effective communication
- Conflict resolution
- Goal setting
Timeline
Direct Support Professional
Orange Grove Center
07.2023 - Current
Day Stocker
Food City
02.2022 - Current
Direct Support Professional/teacher Aide
Orange Grove Center
07.2021 - 07.2023
Resident/House Manager
Orange Grove Center
01.2019 - Current
Direct Support Professional
Orange Grove Center
01.2012 - 01.2019
Center for the Creative Art - Communication
Center for the Creative Art
Chattanooga State Community College -
Chattanooga State Community College
Similar Profiles
Stephanie MartinStephanie Martin
House Manager at Orange Grove CenterHouse Manager at Orange Grove Center
Kara TeagueKara Teague
Health Promotion Assistant at Orange Grove CenterHealth Promotion Assistant at Orange Grove Center
Jamiya OrtonJamiya Orton
Direct Support Professional Caregiver at Orange Grove CenterDirect Support Professional Caregiver at Orange Grove Center