Erica N. Murphy
Nashville
Summary
Dynamic professional with extensive experience in management and customer service, notably at Ruby Tuesday. Proven ability to enhance service efficiency through team collaboration and meticulous attention to detail. Skilled in maintaining accurate inventory and financial records, while adapting quickly to diverse operational needs. Committed to delivering exceptional results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
Nashville
01.2021 - Current
- Ensured proper staffing and scheduling of all personnel.
- Prepared restaurant for daily operations by opening and organizing various stations.
- Greeted customers and processed orders efficiently at the register.
Owner
AM Enterprise
Nashville
01.2019 - 01.2021
- Delivered customer service solutions through third-party agents for diverse clients.
- Ensured precise maintenance of all business expense accounts.
- Recorded payroll accurately for all employees.
Assistant Manager
Gerst Haus
Nashville
01.2016 - 01.2019
- Maintained optimal staffing and scheduling to guarantee smooth operations.
- Supervised restaurant closing, ensuring all tasks were completed efficiently.
- Assisted servers, bartenders, and kitchen staff as required to enhance service delivery.
Assistant Manager
Ruby Tuesday
Nashville
01.2010 - 01.2016
- Ensured proper staffing and scheduling of all restaurant personnel.
- Supervised closing duties and secured restaurant at night’s end.
- Assisted servers, bartenders, and kitchen staff to enhance service efficiency.
- Maintained accurate inventory records of all restaurant items.
- Recorded nightly sales and expenses to uphold financial accuracy.
Sales Representative/Technical Support
Dell Computers
Nashville
01.2006 - 01.2009
- Receive inbound sales calls and assist customers in purchase of computer.
- Upsell packages and protection plans.
- Meet daily and weekly sales goals.
- Assist customers resolve technical issues with their hardware or software.
Education
Medical Billing and Coding Degree -
Nashville College of Medical Careers
Madison, TN01.2014
Skills
- Attention to detail
- Team collaboration
- Quick learning
- Adaptability and flexibility
Timeline
Assistant Manager
Dunkin Donuts
01.2021 - Current
Owner
AM Enterprise
01.2019 - 01.2021
Assistant Manager
Gerst Haus
01.2016 - 01.2019
Assistant Manager
Ruby Tuesday
01.2010 - 01.2016
Sales Representative/Technical Support
Dell Computers
01.2006 - 01.2009
Medical Billing and Coding Degree -
Nashville College of Medical Careers