Erica Pugh
Crossville
Summary
Proven multitasker and team player, excelled at Family Ties Restaurant by enhancing service quality and operational efficiency. Demonstrated exceptional customer service and cash handling, significantly contributing to a positive dining experience. Skilled in fostering collaborative environments, my attention to detail and strong work ethic have consistently improved customer satisfaction and workplace productivity.
Overview
6
6
years of professional experience
Work History
Server
Family Ties Restaurant
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained efficiency in high-pressure settings, ensuring prompt delivery of orders.
Order Assembler
Bojangles' Famous Chicken 'n Biscuits
07.2019 - 11.2021
- Coordinated closely with sales representatives to ensure accurate product information was included in each order assembled, leading to enhanced customer satisfaction rates.
- Compiled detailed reports on individual performance metrics for review during monthly evaluations, highlighting key areas of success and opportunities for improvement.
- Assisted coworkers with training and provided guidance when needed, fostering a collaborative and productive team atmosphere.
- Established effective working relationships with colleagues, fostering a positive and supportive environment conducive to high performance.
- Provided exceptional attention to detail while assembling orders, resulting in fewer returns due to errors or omissions from shipments.
- Maintained a clean and organized work environment, adhering to safety protocols and reducing workplace accidents.
Education
High School Diploma -
Cumberland County High School
Crossville, TN05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Multitasking and organization
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
Timeline
Server
Family Ties Restaurant
11.2021 - Current
Order Assembler
Bojangles' Famous Chicken 'n Biscuits
07.2019 - 11.2021
High School Diploma -
Cumberland County High School
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