Erica Ramage
Drummonds,TN
Summary
Dedicated healthcare and administrative professional with 10+ years of experience in medical offices, patient care, collections, insurance verification, and office management. Skilled in medical terminology, ICD-10 coding, referral coordination, payment processing, and customer service in fast-paced environments. Recognized for strong communication, organization, accuracy, and the ability to improve workflow efficiency while delivering exceptional client and patient support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist / Collection Manager
Stone Higgs and Drexler Law Office
Memphis, TN
09.2020 - Current
- Manage a high-volume multi-line phone system while coordinating incoming mail, faxes, and office communications.
- Prepare and process legal documents for court proceedings with a high level of accuracy.
- Renew judgments, file motions, and maintain organized legal documentation.
- Communicate professionally with clients regarding debt settlements and payment resolutions.
- Establish and monitor payment plans to maximize debt recovery and maintain accurate records.
- Coordinate with courts throughout Tennessee and Mississippi to ensure timely case processing.
- Negotiate pay offs with clients and defendants
- Coded and entered at least [Number] invoices each day into in-house accounting software.
Referral Coordinator / Office Manager Assistant
Vascular and Vein
Germantown, TN
01.2019 - 09.2020
- Maintained detailed referral records and ensured accurate documentation for all patient referrals.
- Verified insurance coverage, obtained precertifications, and completed procedure authorizations.
- Coordinated treatment plans, physician schedules, and clinical documentation to improve office workflow.
- Managed high call volumes while delivering exceptional customer service and resolving patient concerns.
- Assisted physicians with medical scribing and administrative support.
- Supported daily office operations in a fast-paced healthcare environment.
Shipping and Receiving Associate
BH Electronics, Inc.
Munford, TN
10.2018 - 01.2019
- Assembled harnesses and panels to support production operations.
- Prepared, packaged, and processed outgoing shipments accurately and efficiently.
- Loaded and unloaded shipments while maintaining organized inventory flow.
- Coordinated with vendors and trucking companies regarding deliveries and logistics.
Patient Care Assistant
Baptist Memorial Hospital
Memphis, TN
02.2018 - 10.2018
- Assisted patients with daily living activities including hygiene, grooming, bathing, and mobility.
- Monitored patient care needs and communicated concerns to nursing staff promptly.
- Maintained accurate patient documentation and ensured compliance with confidentiality regulations.
- Supported efficient unit operations through organized recordkeeping and administrative assistance.
Receptionist / Medical Assistant Trainee
People First Urgent Care
Millington, TN
10.2017 - 02.2018
- Answered and directed calls using a multi-line phone system in a busy urgent care setting.
- Scheduled appointments, updated patient records, and processed payments.
- Assisted providers with medical scribing, patient flow, and minor procedures.
- Administered medications, vaccines, breathing treatments, and injections under supervision.
- Performed EKGs, blood draws, and maintained clean, organized exam rooms.
- Supported physicians in maintaining efficient daily operations and patient care workflow.
Medical Assistant
Cordova Pain Specialist
Cordova, TN
10.2015 - 09.2017
- Recorded patient vitals, medical histories, and clinical information accurately.
- Assisted physicians with procedures including nerve blocks, spinal cord stimulation, and injections.
- Administered medications and assisted with trigger point and knee injections.
- Maintained exam rooms, sanitized equipment, and ensured patient readiness for procedures.
- Processed insurance forms and coordinated patient charts and documentation.
Assistant Manager
Little Caesars Pizza
Millington, TN
02.2012 - 02.2014
- Supervised daily operations, opening and closing procedures, and team coordination.
- Delivered excellent customer service by resolving concerns and responding to inquiries.
- Managed inventory organization and maintained a clean, safe work environment.
- Collaborated with management to improve operational efficiency and workflow.
Education
Associate Degree - Medical Assistant
Concorde Career College
Memphis, TN08-2019
Medical Billing and Coding
Tennessee College of Applied Technology
Covington, TNRegistered Behavior Technician (RBT)
Behavior University
Online09-2025
High School Diploma - undefined
Munford High School
Munford, TN05-2012
Skills
- Medical Office Administration
- Insurance Verification & Pre-authorization
- Medical Billing & Coding
- Patient Scheduling & Coordination
- Collections & Payment Arrangements
- Multi-Line Phone Systems
- Microsoft Office Suite (Excel, Outlook, Word)
- Data Entry & Record Management
- Phlebotomy & EKGs
- Customer Service
- Notary Public
- CPR Certified
Certification
- CPR Certification
- Medical Billing and Coding Certification
- FDCPA Certified
- Registered Behavior Technician (RBT) Certified
Timeline
Receptionist / Collection Manager
Stone Higgs and Drexler Law Office
09.2020 - Current
Referral Coordinator / Office Manager Assistant
Vascular and Vein
01.2019 - 09.2020
Shipping and Receiving Associate
BH Electronics, Inc.
10.2018 - 01.2019
Patient Care Assistant
Baptist Memorial Hospital
02.2018 - 10.2018
Receptionist / Medical Assistant Trainee
People First Urgent Care
10.2017 - 02.2018
Medical Assistant
Cordova Pain Specialist
10.2015 - 09.2017
Assistant Manager
Little Caesars Pizza
02.2012 - 02.2014
Medical Billing and Coding
Tennessee College of Applied Technology
High School Diploma - undefined
Munford High School
Associate Degree - Medical Assistant
Concorde Career College
Registered Behavior Technician (RBT)
Behavior University