Erica Schroeder
Nashville
Summary
Results-oriented client success professional with a proven track record in onboarding, retention strategies, and outbound sales. Expertise in reducing churn rates and consistently exceeding sales quotas has driven significant partner lifecycle growth through effective relationship management. Committed to fostering strong client partnerships that enhance satisfaction and loyalty while delivering measurable business results. Passionate about leveraging data-driven insights to optimize customer experiences and support organizational objectives.
Overview
8
8
years of professional experience
Work History
Onboarding Manager
Batch
07.2025 - 03.2026
- Built and scaled partner onboarding program, owning early-stage client lifecycle management
- Managed book of business and served as primary point of contact for partner relationship management
- Designed structured 60-day onboarding framework to drive activation and engagement
- Reduced churn by 50% among partners engaged in onboarding support
- Collaborated cross-functionally with Sales and Account Management to support retention
Sales Development Representative
Batch
12.2024 - 07.2025
- Achieved 150%+ of monthly quota through outbound prospecting and pipeline development
- Booked and held 140 qualified meetings in a single month
- Conducted discovery calls and partnered with Account Executives to drive opportunity conversion
- Maintained CRM accuracy and tracked pipeline performance metrics
Client Services Manager
Trove Hospitality
12.2023 - 03.2025
- Primary client contact overseeing onboarding, coordination, and account support
- Managed billing processes, CRM documentation, and service delivery
- Supervised Client Services Coordinators to ensure high client satisfaction
Social Media Community Manager & Territory Sales Manager
Mars Wrigley
06.2018 - 03.2023
- Managed engagement strategy across $4.5B brand portfolio and delivered performance reporting
- Utilized analytics and social listening to inform client and brand strategy
- Managed $3MM sales territory; drove +9.2% revenue growth
- Led sales presentations, retail strategy execution, and stakeholder collaboration
Education
B.A. - Anthropology & Psychology
University of Maryland, College Park
Skills
- Account Management
- Customer Success
- Client Retention
- Onboarding & Activation
- Book of Business Management
- Relationship Management
- CRM Systems
- Cross-Functional Collaboration
- Pipeline Development
- Performance Reporting
- Organizational growth
Timeline
Onboarding Manager
Batch
07.2025 - 03.2026
Sales Development Representative
Batch
12.2024 - 07.2025
Client Services Manager
Trove Hospitality
12.2023 - 03.2025
Social Media Community Manager & Territory Sales Manager
Mars Wrigley
06.2018 - 03.2023
B.A. - Anthropology & Psychology
University of Maryland, College Park