Erica Shannon
Nashville
Summary
Dedicated healthcare professional and patient advocate with expertise in patient care coordination, insurance verification, and medical record management. Proven ability to enhance the experiences of all walks of life. Passionate individual who believes in treating people with respect and compassion.
Overview
14
14
years of professional experience
Work History
Certified Paraoptometric Assistant
Anderson Eyecare
Hermitage
10.2017 - 07.2022
- Assisted patients with eye exams and maintained equipment readiness.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care for all ages, as well as for individuals with unique needs.
- Verified insurance eligibility and benefits for patient procedures and services.
Practice Manager
Southside Eye Clinic
Brentwood
04.2015 - 10.2017
- Assisted in managing patient scheduling and appointment coordination.
- Handled patient inquiries and provided information about services offered.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Optometry Administrative Assistant
Ballard Vision Associates
Brentwood
04.2011 - 04.2015
- Managed patient scheduling and appointment confirmations for a busy optometry practice.
- Coordinated patient records and insurance verification processes efficiently.
- Assisted with vision testing procedures by preparing charts and gathering necessary materials.
Dental Assistant
Aspen Dental
Muncie
03.2009 - 05.2010
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms and sterilized instruments for dental procedures.
- Managed patient records using electronic health record systems.
Developmental Aide
Jay Randolph
Portland
01.2009 - 06.2009
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized support plans to enhance client independence.
- Collaborated with healthcare professionals to coordinate client care strategies.
Education
CPOA - Certified Paraoptometic Assistant
American Optometric Association
10-2018
Dental Assistant Certification - Dental
Ivy Tech Community Collage
Anderson, Indiana05-2010
High School Diploma -
Jay County High School
Portland, Indiana06-2006
Skills
- Patient care
- Insurance verification
- Insurance billing
- Electronic health records
- Customer relationship management
- Medical record management
- Patient care coordination
- Customer education
- Heartsaver first aid CPR AED (first aid CPR AED)
- Problem solving
- Team collaboration
- Diabetic health management
- Professionalism
- Self motivation
- Medical terminology
- Disability support
- Patient health assessments
- Professional demeanor
Loving mother of a complex medical child
- Caretaker of a son with a rare genetic disorder Rubinstein Taybi syndrome
- Works closely with TEIS, OT, PT, ST, and Vanderbilt's Complex Care team
- Mother of a newly diagnosed autistic child
- Familiar with the Katie Beckett waiver programer
Timeline
Certified Paraoptometric Assistant
Anderson Eyecare
10.2017 - 07.2022
Practice Manager
Southside Eye Clinic
04.2015 - 10.2017
Optometry Administrative Assistant
Ballard Vision Associates
04.2011 - 04.2015
Dental Assistant
Aspen Dental
03.2009 - 05.2010
Developmental Aide
Jay Randolph
01.2009 - 06.2009
CPOA - Certified Paraoptometic Assistant
American Optometric Association
Dental Assistant Certification - Dental
Ivy Tech Community Collage
High School Diploma -
Jay County High School
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