Erica Wells
Knoxville,TN
Summary
Motivated Certified Pharmacy Technician Supervisor with a proven track record of 20+ years at the University of Tennessee Medical Center, excelling in implementing innovative technology solutions and optimizing pharmacy operations. I am skilled in all aspects of pharmacy, office management, and posses excellent supervisory skills. I supervise a group of 42 pharmacy technicians, and foster team collaboration by regular interaction, training, and conducting quality improvement exercises. I strive to lead by example and work alongside my team to promote a culture of excellence. I am a dedicated hard worker who thrives in a fast paced environment. UT Medical Center is a Level I Trauma Center, and I worked in the Emergency Room for 10+ years before moving into a supervisory role.
I have experience with Microsoft Office applications, UKG scheduling software, Citrix Applications, Omnicell, Sentact Rounding software, as well as multiple other programs used in an office or healthcare setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Supervisor
University of Tennessee Medical Center
10.2004 - Current
- Implements innovative technology solutions within the pharmacy setting, optimizing efficiency in prescription processing and order fulfillment.
- Promotes a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Conducts quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Collaborates with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Assists in annual budget planning for the pharmacy department, contributing to cost-saving measures and efficient resource allocation.
- Maintains a safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Coordinates continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Enhances team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Supervises 40+ pharmacy technicians and coordinates day-to-day assignments.
- Creates and manages a six-week schedule for 40+ technicians.
- Recruits, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducts routine facility inspections through Sentact Program, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed policies and procedures for effective pharmacy management.
- Participates in Pharmacy Purchasing through Amerisource Bergen to order supplies and medications.
Education
Pharmacy Technician Certification -
Pharmacy Technician Certification Board
07.2002
High School Diploma -
Gibbs High School
Corryton, TN05.2000
Skills
- Sterile and non-sterile compounding
- HIPAA compliance
- Labeling accuracy
- Narcotic Inventory Control
- Drug Purchasing
- New hire onboarding
- Pharmacy operations management
- Staff development
- Medication storage
- Problem-solving skills
- Updating medication histories
- Team collaboration
- MIcrosoft office
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Supervised team of 42 staff members.
- Won Employee of the Year in 2023
Certification
- Certified Pharmacy Technician 2002
- Pharmacy Technician License (Tennessee Board of Pharmacy) 2002
Languages
English
Native or Bilingual
Timeline
Certified Pharmacy Technician Supervisor
University of Tennessee Medical Center
10.2004 - Current
- Certified Pharmacy Technician 2002
- Pharmacy Technician License (Tennessee Board of Pharmacy) 2002
Pharmacy Technician Certification -
Pharmacy Technician Certification Board
High School Diploma -
Gibbs High School
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