Summary
Overview
Work History
Education
Skills
Certifications And Technical Skills
Personal Information
Timeline
Generic

ERICA WILLIAMS

Nashville

Summary

Dynamic and results-oriented healthcare executive with 12+ years of progressive leadership in healthcare operations, business development, and sales strategy across multi-site environments. Proven success in driving revenue growth, building high-performing teams, and scaling service delivery while maintaining compliance and excellence in client care. Known for optimizing processes, managing P&L, leading complex projects, and expanding market share. MBA in Healthcare Management, with a strong commitment to delivering value-driven, client-centered outcomes in competitive healthcare markets.

Overview

13
13
years of professional experience

Work History

General Manager

Home Instead Senior Care
Nashville
02.2023 - 06.2025
  • Held full P&L responsibility, managing 400k-500k monthly branch operation in senior care services.
  • Held full P&L responsibility for the branch, including budgeting, forecasting, billing, and revenue generation.
  • Oversaw all daily operations of non-medical senior care, ensuring regulatory compliance and exceptional client service.
  • Led a team of 10 direct reports and cross-functional teams across scheduling, HR, care coordination, and compliance.
  • Implemented staff performance systems to boost productivity, reduce turnover, and enhance care delivery.
  • Spearheaded strategic growth initiatives, expanding client base and improving retention.
  • Designed and implemented client engagement strategies that boosted satisfaction and retention rates.
  • Managed community outreach, referral partnerships, and brand awareness campaigns to drive market expansion.

Clinical Director of Operations (Contract)

ATHENA Consulting
Nashville
06.2022 - 01.2023
  • Directed operations across 5 clinical sites, overseeing 20-25 medical support and administrative staff (direct reports).
  • Oversaw hiring, onboarding, training, and performance evaluations, ensuring high team engagement and clinical standards.
  • Supported provider teams with scheduling, patient load balancing, and day-to-day operational needs.
  • Developed and rolled out new policies to improve customer satisfaction and streamline workflows.
  • Addressed escalated concerns from patients and staff, fostering resolution-focused leadership.

Regional Director of Operations

AC CARE
Austin
05.2019 - 06.2022
  • Managed operations and sales strategy across multiple branches with full financial and strategic oversight.
  • Increased annual revenue by 15% and client retention by 20% through focused care programs and relationship management.
  • Cultivated partnerships with physician groups, hospitals, and community stakeholders to increase referral volume.
  • Created strategic sales plans to penetrate underserved markets and improve visibility.
  • Supervised compliance, HR, billing, and performance metrics to ensure operational integrity and financial health.

Director of Home Care Services

Caring Senior Service
Austin
08.2016 - 05.2019
  • Managed day-to-day operations for 127+ clients while ensuring regulatory compliance and top-tier service delivery.
  • Increased revenue by 15% and decreased costs through process improvements and lean scheduling practices.
  • Designed and implemented policies to meet both client needs and state-level health guidelines.
  • Oversaw sales outreach, family consultations, and client acquisition from inquiry through onboarding.

Program Manager

Devereux Residential Treatment
Atlanta
08.2012 - 08.2016
  • Led operational management of residential behavioral health programs, including clinical intake and discharges.
  • Directed staff scheduling, performance coaching, and staff development plans across multiple units.
  • Ensured program compliance and clinical documentation accuracy to support licensing standards.

Education

MBA - Healthcare Management

Western Governors University
Online
01.2023

Bachelor of Arts - Sociology

University of Florida
Gainesville, FL
01.2012

Skills

  • Multi-site operations management
  • Regional sales leadership
  • Market expansion strategies
  • Budget management
  • P&L ownership
  • Strategic business development
  • Patient experience enhancement
  • Service optimization techniques
  • Clinical staff leadership
  • Non-clinical staff leadership
  • Healthcare compliance expertise
  • HIPAA regulations knowledge
  • CMS guidelines understanding
  • OSHA standards adherence
  • Talent acquisition and retention
  • Training and development programs
  • Relationship building skills
  • EMR systems proficiency
  • AthenaHealth software expertise
  • Kareo platform knowledge
  • Epic systems familiarity

Certifications And Technical Skills

  • HIPAA & OSHA Compliance
  • CPR/First Aid Certified
  • EMR/EHR: AthenaHealth, Kareo, Epic (familiar)
  • Microsoft Office Suite, Google Workspace
  • Salesforce (familiar), CRM tools/Wellsky/ClearCare/Ripply/Workday
  • Strategic Growth Planning
  • Performance Reporting

Personal Information

  • Willing To Relocate: 1
  • Authorized To Work: 1

Timeline

General Manager

Home Instead Senior Care
02.2023 - 06.2025

Clinical Director of Operations (Contract)

ATHENA Consulting
06.2022 - 01.2023

Regional Director of Operations

AC CARE
05.2019 - 06.2022

Director of Home Care Services

Caring Senior Service
08.2016 - 05.2019

Program Manager

Devereux Residential Treatment
08.2012 - 08.2016

MBA - Healthcare Management

Western Governors University

Bachelor of Arts - Sociology

University of Florida

Similar Profiles

CREATE PROFILE
ERICA WILLIAMS