Proven track record in customer service with expertise in client engagement strategies, data entry accuracy, and policy development. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Costumer service
Wallgreens
Memphis
11.2021 - 02.2024
Maintained high standards in customer service to enhance customer satisfaction.
Delivered customer service effectively during peak hours at front desk to manage high volume.
Provided excellent customer service during registration process to ensure smooth onboarding experience.
Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Data Entry Clerk
Stepful
Memphis
07.2016 - 09.2021
entered data into electronic databases with high accuracy and attention to detail.
updated records to ensure accuracy and relevance of information.
Review and verify data for accuracy and completeness.
organized filing systems for efficient and quick information retrieval.
Costumer Service
Walmart
Memphis
02.2007 - 04.2013
Delivered consumer assistance that enhanced overall satisfaction.
Handled customer service requests via social media, ensuring timely responses.
Identified and resolved customer service issues.
Developed strategies that improved customer service quality standards.