Ericka Perkins
Memphis
Summary
Proven track record in customer service with expertise in client engagement strategies, data entry accuracy, and policy development. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Costumer service
Wallgreens
Memphis
2021.11 - 2024.02
- Maintained high standards in customer service to enhance customer satisfaction.
- Delivered customer service effectively during peak hours at front desk to manage high volume.
- Provided excellent customer service during registration process to ensure smooth onboarding experience.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Data Entry Clerk
Stepful
Memphis
2016.07 - 2021.09
- entered data into electronic databases with high accuracy and attention to detail.
- updated records to ensure accuracy and relevance of information.
- Review and verify data for accuracy and completeness.
- organized filing systems for efficient and quick information retrieval.
Costumer Service
Walmart
Memphis
2007.02 - 2013.04
- Delivered consumer assistance that enhanced overall satisfaction.
- Handled customer service requests via social media, ensuring timely responses.
- Identified and resolved customer service issues.
- Developed strategies that improved customer service quality standards.
Education
High School Diploma -
Sheffield High
Memphis TN2009-05
Skills
- Customer service policy development
- Client engagement strategist
- Data verification
- Data entry accuracy
- Records management
- Problem solving
Timeline
Costumer service
Wallgreens
2021.11 - 2024.02
Data Entry Clerk
Stepful
2016.07 - 2021.09
Costumer Service
Walmart
2007.02 - 2013.04
High School Diploma -
Sheffield High