Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Perkins

Memphis

Summary

Proven track record in customer service with expertise in client engagement strategies, data entry accuracy, and policy development. Committed to delivering high-quality service and enhancing customer satisfaction.

Overview

17
17
years of professional experience

Work History

Costumer service

Wallgreens
Memphis
11.2021 - 02.2024
  • Maintained high standards in customer service to enhance customer satisfaction.
  • Delivered customer service effectively during peak hours at front desk to manage high volume.
  • Provided excellent customer service during registration process to ensure smooth onboarding experience.
  • Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.

Data Entry Clerk

Stepful
Memphis
07.2016 - 09.2021
  • entered data into electronic databases with high accuracy and attention to detail.
  • updated records to ensure accuracy and relevance of information.
  • Review and verify data for accuracy and completeness.
  • organized filing systems for efficient and quick information retrieval.

Costumer Service

Walmart
Memphis
02.2007 - 04.2013
  • Delivered consumer assistance that enhanced overall satisfaction.
  • Handled customer service requests via social media, ensuring timely responses.
  • Identified and resolved customer service issues.
  • Developed strategies that improved customer service quality standards.

Education

High School Diploma -

Sheffield High
Memphis TN
05-2009

Skills

  • Customer service policy development
  • Client engagement strategist
  • Data verification
  • Data entry accuracy
  • Records management
  • Problem solving

Timeline

Costumer service

Wallgreens
11.2021 - 02.2024

Data Entry Clerk

Stepful
07.2016 - 09.2021

Costumer Service

Walmart
02.2007 - 04.2013

High School Diploma -

Sheffield High
Ericka Perkins