Ericka Smith
Cordova
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
The Farms At Bailey Station
Collierville, TN
04.2023 - Current
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Monitored and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted routine safety checks, maintaining a secure environment for residents and staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Patient Care Technician
The Little Clinic
Memphis, TN
02.2023 - Current
- Monitored vital signs and recorded patient information accurately.
- Ensured cleanliness and safety of patient environments and equipment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits efficiently.
- Maintained inventory of medical supplies to ensure availability
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Home Health Care Provider
Self Employed
Cordova, TN
04.2019 - 04.2023
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted patients with personal care to alleviate burden on family members.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Inventory Management Specialist
Nike
Memphis , TN
04.2015 - 04.2019
- Managed daily cycle counts and full audits everyday to keep inventory records accurate and current.
- Documented assets in WMOS and SAP and maintained inventory at desired levels.
- Coordinated inventory and off-line receiving, transferring and tracking inventory.
- Performed scheduled inventory counts and supply audits.
- Monitored project progress and presented status to leaders to solve productivity issues.
- Trained newly hired employees on appropriate methods for performing audits and cycle counts.
- Compared inventory use against materials planning to verify consistent product availability and adequate production support.
- Resolved customer complaints immediately, escalating those that required additional assistance.
Store Manager
Cash and Dash
Memphis , TN
11.2012 - 03.2015
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new employees on procedures and policies to maximize team performance.
Skills
- Client safety and first aid
- Knowledge of state regulations
- Compassionate client care
- Quality program protocols
- Team management
- Project planning
- Flexible
- Reliable and trustworthy
- Data management
- Time management
- MS Office
- Care plan management
Timeline
Certified Nursing Assistant
The Farms At Bailey Station
04.2023 - Current
Patient Care Technician
The Little Clinic
02.2023 - Current
Home Health Care Provider
Self Employed
04.2019 - 04.2023
Inventory Management Specialist
Nike
04.2015 - 04.2019
Store Manager
Cash and Dash
11.2012 - 03.2015