Erik Anfinsen
Pleasant View
Summary
To obtain a position with a progressive organization where my knowledge, skills and experience will contribute to the success and efficiency of the company.
Qualified leader with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. With a background of technical diesel repairs and training to help in the day to day runnings of most shops.
Overview
18
18
years of professional experience
Work History
Diesel Technician III
United Rentals Inc
09.2022 - Current
- My responsibilities initially included diagnosing and repairing several types of equipment/machinery. Speaking with manufacturers and troubleshooting electrical issues. I attended multiple manufacturer training classes and became a certified repair technician for Miller Welding equipment.
- My responsibilities quickly evolved after management determined I am proficient with the rental program (Rentalman/Excel/Outlook). I was receiving and managing all parts coming into the shop. Assisting all technicians with any technical part or software issues. Scheduling technicians with jobs needing to be completed. Ordering and maintaining shop items, including parts to stock, tools needed, office equipment, scheduling shop dumpsters and waste oil. Updating expense reports and managing invoices. Delivering/Traveling with company vehicles to assist management with important needs. Sit in on interviews and ask pertinent questions.
- Compensation: $55,000 - $65,000 w/overtime $5,000 - $10,000
Service Coordinator
Equipment Finders Inc
05.2017 - 08.2022
- Service Coordinator duties included the following;
- Greet customers and write up all needs/concerns for their equipment.
- Create quotes for customers and go over any/all questions to ensure the customer was informed and cared for.
- Order needed parts.
- Perform daily meetings and update excel logs as needed.
- Take calls for questions regarding shop equipment.
- Take calls for Field service related machines, plug information into dispatch programs, update customers of timeline changes, dispatch technicians to job sites, order parts if needed, create/bill work orders, acquire needed payment for field service work.
- Open, update, close PO’s for parts needed in both field service and in a shop environment.
- Assist technicians with parts diagrams and service procedures needed to complete repairs in a timely/organized manner.
- Open Work orders for in shop equipment, update labor notes and add parts to work orders, close work orders and take payment as needed.
- Occasionally update and receive Newly Purchased machines PO’s.
- Track and dispatch work for all in shop technicians.
- Order needed shop supplies and shop tools.
- Assist Technicians with any and all problems needed.
- Contact outside vendors to assist with manufacturer troubleshooting/service calls.
- Compensation: $45,000 - $65,000 hourly plus occasional monthly bonus
Service Advisor
Egan Automotive
12.2016 - 04.2017
- As a Service Advisor I was responsible for taking care of my customers. I followed through with them from beginning to end ( check in, bid out jobs, research if needed, bill out, follow up.) Calling vendors, pricing out many different parts and Job estimates. Answering phones and scheduling appointments, bidding out jobs for new customers, etc. Keeping my work area clean and tidy, helping the boss with anything that was needed.
Service Advisor
The Garage
08.2016 - 12.2016
- Service Advisor duties included greeting and billing out customers daily. Ordering parts and making sure technicians had everything that was needed to operate efficiently. Occasionally test driving vehicles and shuttle customers home. Creating quotes for repairs needed, answering phones and handling any questions the customers had. Helping with any other jobs that were needed.
Service Manager
Experienced Automotive
01.2013 - 08.2016
- As service manager my main responsibility was to make sure the shop ran smoothly and make sure that all of our customers left satisfied. I was in charge of scheduling with the employees, I also helped with the hiring of new employees. I had to greet and bill out customers along with making sure the office and shop stayed clean and tidy. I helped with inventory and whatever else was needed for day to day operations.
- Compensation: $26,000 - $30,000
Lot Tech/Service Writer
Murdock Hyundai
08.2011 - 01.2013
- I started as a Lot Tech, which involved rearranging the car lot and washing/cleaning customer and delivery cars. I drove customers to and from their homes along with driving new vehicles to and from other dealerships. I was the lead Lot tech, making sure everyone was doing their jobs and making sure things were getting done in a timely manner. Later I was promoted to a service writer, which entailed me greeting and billing out customers. I filed important documents and went on special runs for management.
Coach
Flippers Gymnastic
01.2008 - 01.2012
- As a gymnastics coach I taught kids of all ages the skills necessary for gymnastics. I was responsible for cleaning the gym every week. I talked with the children's parents to inform them on status/skill levels. Worked with management to maintain scheduling and assist with employee schedules.
Education
Diploma -
Viewmont High School
01-2011
Skills
- I am a hard working and dedicated person with the skills to overcome most problems I have a positive attitude and outlook on life I consider myself a quick learner with the hunger to be extremely proficient for any task I have excellent customer service skills and believe those skills to be extremely important in most all business ventures I have over 12 years of experience in the automotive/construction industry as a Service Advisor/Coordinator and Technician I believe I have the knowledge, confidence, and skill to help excel and maintain any company that I have the pleasure of working for
- Preventive Maintenance
- Fuel system repair
- Workplace safety
- Troubleshooting skills
- Effective delegation
- Compliance monitoring
- Strong leadership
Timeline
Diesel Technician III
United Rentals Inc
09.2022 - Current
Service Coordinator
Equipment Finders Inc
05.2017 - 08.2022
Service Advisor
Egan Automotive
12.2016 - 04.2017
Service Advisor
The Garage
08.2016 - 12.2016
Service Manager
Experienced Automotive
01.2013 - 08.2016
Lot Tech/Service Writer
Murdock Hyundai
08.2011 - 01.2013
Coach
Flippers Gymnastic
01.2008 - 01.2012
Diploma -
Viewmont High School