Erika Smith
Harriman
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant Food Service Manager
Food City
10.2022 - 07.2024
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment for both staff and customers
- Supervised food service workers to keep kitchen moving and provide quality service
- Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills
- Trained and mentored food service works to achieve maximum team quality and efficiency
- Addressed customer inquiries and concerns, maintaining positive relationships
- Oversaw inventory control and ordered supplies to maintain stock levels and reduce waste
- Managed food and supply inventory to keep adequate levels and reduce waste
Assistant Toddler Teacher
La Petite Academy
01.2022 - 10.2022
- Participated in professional development workshops to stay updated on educational trends
- Utilized interactive teaching methods to engage students in the learning process
- Created a safe and nurturing classroom environment conducive to learning
- Sourced and prepared materials for arts, crafts, and other hands-on learning activities
- Implemented daily activities that supported children's emotional, social, and intellectual development
- Developed age-appropriate lesson plans that encouraged creativity and learning
- Implemented health and safety protocols to ensure a clean and safe classroom environment
- Prepared and served meals and snacks to meet children's nutritional needs
- Followed licensing guidelines and company standards to support daily care
- Encouraged positive behavior through the implementation of classroom management techniques
- Implemented approved curriculum with balanced approach to play, exploration and learning
Assistant Toddler Teacher
Kiddie Kottage Learning Center
04.2021 - 01.2022
- Participated in professional development workshops to stay updated on educational trends
- Created a safe and nurturing classroom environment conducive to learning
- Sourced and prepared materials for arts, crafts, and other hands-on learning activities
- Implemented daily activities that supported children's emotional, social, and intellectual development
- Implemented health and safety protocols to ensure a clean and safe classroom environment
- Prepared and served meals and snacks to meet children's nutritional needs
- Followed licensing guidelines and company standards to support daily care
- Utilized interactive teaching methods to engage students in the learning process
Stay-at-home Mom
09.2016 - 01.2021
- Managed household expenses, creating an effective budget
- Prepared and served nutritious meals
- Maintained a safe and clean environment
- Oversaw individuals daily activities and routines
Store Associate
Big Lots
07.2015 - 09.2016
- Answered customer inquiries regarding product features, pricing, and availability
- Managed cash register, including processing credit card and cash payments
- Maintained a clean and safe shopping environment for customers
- Provided feedback to management on customer satisfaction and product issues
- Restocked shelves and maintained orderly product displays
- Conducted price checks for customers and other staff members
- Handled returns and exchanges according to company policies
- Answered customer phone calls to address concerns and questions
- Counted tips and balanced cash drawers after shifts
- Monitored entrance and greeted customers, remaining alert and engaged
- Processed transactions quickly and accurately to ensure customer satisfaction
- Resolved customer complaints with a calm and professional demeanor
- Maintained cleanliness and organization of checkout area to promote a positive shopping experience
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer
- Used problem-solving skills to address discrepancies in pricing or product information
- Restocked and front-faced shelves with merchandise
- Greeted customers and helped to create welcoming atmosphere
Cashier
Cash Saver
08.2013 - 07.2015
Education
High School Diploma -
Roane County High School
Kingston05-2015
Skills
- Customer service
- Staff supervision
- Time management
- Customer satisfaction
- Problem-solving abilities
Timeline
Assistant Food Service Manager
Food City
10.2022 - 07.2024
Assistant Toddler Teacher
La Petite Academy
01.2022 - 10.2022
Assistant Toddler Teacher
Kiddie Kottage Learning Center
04.2021 - 01.2022
Stay-at-home Mom
09.2016 - 01.2021
Store Associate
Big Lots
07.2015 - 09.2016
Cashier
Cash Saver
08.2013 - 07.2015
High School Diploma -
Roane County High School
Similar Profiles
David HohmanDavid Hohman
Assistant Customer Service Manager at Food CityAssistant Customer Service Manager at Food City
Adia DonicaAdia Donica
Cashier at Food CityCashier at Food City
Riley WelchRiley Welch
Cashier at Food CityCashier at Food City