Erika Watson
Knoxville
Summary
Dedicated Medical Office Assistant with extensive experience in patient scheduling and compliance with HIPAA regulations. Recognized for attention to detail and ability to streamline operations, enhancing overall efficiency in patient management.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Fresenius Medical Care Holdings Inc.
Knoxville
10.2021 - Current
- Assisted healthcare providers with patient intake and medical record updates.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Maintained cleanliness and organization of reception and waiting areas.
- Handled patient inquiries and provided information on services offered.
- Coordinated communication between patients, staff, and external partners.
- Greeted patients and visitors in a professional and friendly manner.
- Utilized electronic health record systems to document patient interactions accurately.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained a clean work environment by adhering to infection control protocols.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
In-Home Daycare Provider
Erika's Cozy Cottage
Knoxville
09.2018 - 09.2021
- Supervised daily activities for children in a safe, nurturing environment.
- Developed engaging lesson plans to promote early childhood learning and development.
- Coordinated meal preparations ensuring nutritional needs were met for all children.
- Communicated regularly with parents regarding children's progress and daily activities.
- Maintained an organized play area to encourage creativity and social interaction.
- Implemented safety protocols to ensure a secure environment for all children.
- Assisted in managing behavior through positive reinforcement techniques and guidance.
- Changed diapers and assisted with bathroom routines.
- Established positive relationships with the families by communicating regularly about their children's progress.
- Observed children's behavior, documented significant changes in mood or behavior, and reported any concerns to parents.
- Developed age-appropriate curriculums that met the developmental needs of each child.
- Prepared meals and snacks for the children according to their individual dietary needs.
- Read books aloud to stimulate language development among the children.
- Organized activities such as games and outdoor play to encourage physical development.
- Maintained a clean and organized workspace conducive to learning.
- Provided a safe, nurturing and stimulating environment for the children.
- Ensured safety at all times by monitoring entrances and exits from home daycare facility.
- Taught basic skills such as color, shape, number recognition, personal hygiene, manners and social skills.
- Administered first aid or CPR if needed in emergency situations.
- Kept detailed records of daily activities and health information regarding each child.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure.
- Encouraged children's social development through interactive play, storytelling and educational activities.
- Performed light housekeeping duties related to childcare, such as washing bottles, tidying up toys and cleaning surfaces.
- Created lesson plans that incorporated creative arts projects into daily activities.
- Maintained safe play environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children of various ages.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Professional Nanny
Public Partnerships
Hampton
01.2017 - 08.2018
- Provided daily care and supervision for children in a nurturing environment.
- Developed age-appropriate educational activities to support children's learning.
- Communicated effectively with parents regarding children's progress and needs.
- Managed daily schedules, including meals, naps, and playtime activities.
- Assisted with household tasks related to child care, including laundry and meal prep.
- Ensured a safe environment by monitoring children during indoor and outdoor activities.
- Utilized creative problem-solving skills to address children's behavioral challenges.
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
- Transported children to school, afterschool activities, appointments. as needed.
- Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
- Took initiative to plan fun outings such as trips to the park or library visits.
- Cleaned up after meals and organized toys and play areas when finished playing.
- Supervised outdoor playtime ensuring safety at all times.
- Maintained a safe environment for the children at all times.
- Instructed older children in basic housekeeping tasks such as making beds and cleaning up toys, clothes, dishes.
- Planned and prepared meals according to dietary guidelines.
- Encouraged good behavior through positive reinforcement techniques.
- Provided guidance on proper nutrition, hygiene, and physical activity habits.
- Assisted with homework assignments and tutoring sessions.
- Provided emotional support during difficult times for both child and family members.
- Kept detailed records of daily activities including meals served, naps taken, outings attended.
- Resolved conflicts between siblings while maintaining a calm demeanor.
- Helped cultivate healthy relationships between siblings through cooperative games.
- Organized play dates with other children in the neighborhood.
- Engaged in meaningful conversations with the children about their day and feelings.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Provided safe transportation to and from activities and events.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Observed children during snack time to prevent choking.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Managed logistics of children's daily life, including transportation to and from activities.
- Maintained confidentiality and privacy of all family matters and information.
- Taught life skills, including personal hygiene and organization.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Ensured physical and social well-being of each child.
- Provided direct-care services for children of varying ages.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Tutored children in multiple school subjects to boost educational performance.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Led hands-on activities consistent with child's interests and skills.
Teacher's Assistant
Bright Heights Learning Center
Newport News
10.2016 - 01.2017
- Assisted teachers in lesson preparation and classroom management tasks.
- Monitored student behavior and provided guidance as needed.
- Facilitated small group activities to enhance learning experiences.
- Communicated effectively with parents about student progress and concerns.
- Implemented educational games to reinforce learning objectives.
- Collaborated with educators to develop engaging lesson plans and curricula.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Organized student performance and enrichment activities to facilitate learning.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Monitored student progress and provided feedback to both students and teachers.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Supported classroom teacher in managing a diverse classroom of students.
- Facilitated small group learning activities to reinforce lesson objectives.
- Implemented classroom rules and procedures to maintain discipline and order.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
Education
Some College (No Degree) - Elementary Education
Johnson University
Knoxville, TNSome College (No Degree) - Early Childhood Education
Roane State Community College
Oak RidgeSome College (No Degree) - American Sign Language, English Composition
Thomas Nelson Community College
Hampton, VASkills
- Electronic health records
- Patient scheduling
- Referral coordination
- HIPAA compliance
- Customer relationship management
- Health information management
- Appointment prioritization
- Communication skills
- Problem solving
- Attention to detail
- Multi-disciplinary collaboration
- Time management
- Conflict resolution
- Team collaboration
- Front desk management
- HIPAA regulations
- Medical reception
- Appointment reminders
- Multitasking and organization
- Medical records maintenance
- Cleaning and sanitizing
- Patient referrals
- Data entry
- Hospitality and accommodation
- Patient assessments and care
- Emergency procedures
- Medical office software
- Patient flow
- Follow-up skills
- Managing patient records
- Medical records confidentiality
- Clinical medical assistance
- Reception management
- Data confidentiality
- Clinical and administrative support
- Patient demographics
- Medical software applications
- Clinical documentation
- Report preparation
- Problem-solving
- Regulatory compliance
- Lab test coordination
- Basic clinical procedures
- Patient screening
- Medical terminology
- Patient care
- Appointment scheduling
- Industry software applications
- Healthcare compliance
- Biohazard waste disposal
- Medical records management
- Patient registration
- Workload management
- Schedule management
- Phone and email etiquette
- Computer skills
- Multi-line telephone management
- Patient relations
- OSHA compliance
- Flexible schedule
- EMR software
Affiliations
Mission Trip to Guatemala to help restore a church and school while showing the love of Jesus to the locals and participating in activities with the children
Timeline
Medical Office Assistant
Fresenius Medical Care Holdings Inc.
10.2021 - Current
In-Home Daycare Provider
Erika's Cozy Cottage
09.2018 - 09.2021
Professional Nanny
Public Partnerships
01.2017 - 08.2018
Teacher's Assistant
Bright Heights Learning Center
10.2016 - 01.2017
Some College (No Degree) - Elementary Education
Johnson University
Some College (No Degree) - Early Childhood Education
Roane State Community College
Some College (No Degree) - American Sign Language, English Composition
Thomas Nelson Community College