Erikka Nolan
Nashville
Summary
Results-oriented individual with extensive experience in the fast-paced customer service industry, seeking a challenging career opportunity. Eager to achieve new heights in a reputable position with a well-known business. Hardworking and enthusiastic nature, along with phlebotomy training, equips with necessary skills to excel in any work environment. Consistently stays on top of current and anticipated demands, efficiently realigning tasks to meet the needs of the organization. Dedication to first-rate communication and team success is unwavering. Well-prepared healthcare professional with extensive hands-on experience in phlebotomy, patient interactions, and specimen handling. Known for effective collaboration with medical teams and delivering reliable results. Adaptable to changing clinical needs and committed to ensuring patient safety and comfort.
Overview
17
17
years of professional experience
Work History
Line Cook
P.F. Chang's Bistro
02.2023 - 01.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Plated and presented all dishes to match established restaurant standards.
Service Manager
Chipotle Mexican Grill
01.2021 - 02.2023
- Make sure that the customer service is being done the right way and the customers are happy with our service
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Housekeeper
Holiday inn express
05.2019 - 12.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier/Customer Service
Sodexo
02.2018 - 02.2019
- Cash customers out after they purchase food from the cafeteria
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Housekeeper
Hilton Garden Inn Hotel
03.2016 - 06.2018
- I was responsible to clean hotel rooms typically 12-14 rooms a day
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Direct Support Professional
Support Solutions of Tennessee
04.2014 - 05.2016
- Assistance with providing quality care for the disabled
- Cooking, Feeding, Bathing, Cleaning, Medicine Administration
- Assisted with running errands for the client such as appointments, supermarkets, and doctor's visits.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Mailer Machine Operator
The Tennessean
10.2010 - 04.2014
- Responsibilities included organization and proper distribution of various newspapers for Tennessee and surrounding areas
- Handling of machinery, processing, routing, and light maintenance of equipment
- Also responsible for quality control and meeting production goals.
Cashier
Mrs. Winners Restaurant
02.2008 - 09.2010
- Served as the training personnel for employees on occasion
- Front and back line provisions
- Followed standard food safety practices, cashed out transactions, customer service, and general cleaning maintenance.
- Greeted customers entering store and responded promptly to customer
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Pearl Cohn Magnet High School
Nashville, TN05.2010
Skills
- Caregiving
- Food Service
- Cleaning Experience
- Residential Cleaning
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Line management
Additional Information
Outstanding written, verbal, and listening communication skills., Microsoft Word, PowerPoint, and Typing, Ability to work individually or collaboratively., Creative, organized, and resourceful., Dependable, confident, and an overall people person.
Timeline
Line Cook
P.F. Chang's Bistro
02.2023 - 01.2025
Service Manager
Chipotle Mexican Grill
01.2021 - 02.2023
Housekeeper
Holiday inn express
05.2019 - 12.2020
Cashier/Customer Service
Sodexo
02.2018 - 02.2019
Housekeeper
Hilton Garden Inn Hotel
03.2016 - 06.2018
Direct Support Professional
Support Solutions of Tennessee
04.2014 - 05.2016
Mailer Machine Operator
The Tennessean
10.2010 - 04.2014
Cashier
Mrs. Winners Restaurant
02.2008 - 09.2010
High School Diploma -
Pearl Cohn Magnet High School
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