Erin Braxton
Nashville
Summary
Detail-oriented professional dedicated to fostering positive work environments and efficiently managing team dynamics. Skilled in training new employees and resolving conflicts to enhance team performance. Committed to delivering excellent customer service while optimizing processes and supporting organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shift Leader
Thorntons LLC
04.2025 - Current
- Trained new employees and delegated tasks to enhance team efficiency.
- Resolved employee conflicts to foster positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Implemented company policies to ensure employee compliance with regulations. and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Barista Shift Supervisor
White Bison
08.2021 - 08.2024
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Served customers quickly and efficiently while implementing strategies that minimized delays.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a friendly atmosphere by coaching employees to actively greet and engage with customers.
- Cultivated strong relationships with regular customers by providing attentive service and recalling their preferences.
Front End Team Lead
Honey Baked Ham and Cafe
07.2019 - 03.2020
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits.
- Monitored inventory levels and ordered supplies.
- Cleaned and restocked tables after each guest's departure to ensure a welcoming environment for new guests.
- Created a friendly and inviting atmosphere by warmly greeting each guest upon arrival.
- Trained team members on company policies and procedures to enhance consistency in guest experience.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Hostess
Outback Steakhouse
05.2018 - 07.2019
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Handled reservations and to-go orders by phone, providing accurate wait times and addressing customer inquiries.
- Assisted servers, food runners, and bussers in maintaining a prepared dining area for optimal guest experience.
- Communicated with kitchen staff about guest needs and dietary restrictions.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Stocked and organized front lobby during shifts to create a welcoming atmosphere for guests.
Warehouse Picker
Amazon
03.2017 - 05.2018
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Enhanced order fulfillment rates through strategic time management during peak periods.
- Transported goods from warehouse to shipping area using pallet jacks, ensuring safety and efficiency.
- Organized work areas and disposed of debris to maintain cleanliness and support operational efficiency.
Overnight Baker & Stocker
Kroger
10.2016 - 03.2017
- Prepared dough for a variety of pastries, cakes and breads.
- Restocked bakery display cases with fresh items to enhance product visibility and availability for customers.
- Rotated stock according to expiration dates and seasonal demand to maximize freshness of products and reduce waste.
- Maintained a clean, sanitary work environment to ensure compliance with food safety regulations and standards.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Processed customer orders and payment transactions.
Inventory Associate
Washington Inventory Service
07.2015 - 10.2016
- Conducted inventory counts to ensure accuracy and compliance with company standards.
- Conducted physical counts to ensure accurate stock levels in company records.
- Minimized counting errors by implementing double-checking methods and maintaining attention to detail.
- Operated handheld scanners to track inventory movements and updates efficiently.
- Assisted in training new staff on inventory management processes and safety protocols.
Education
High School Diploma - General Studies
Shades Valley High School
Alabama 05-2013
Phlebotomy Certification -
South College
Nashville TN 12-2026
Skills
- Financial Transactions
- Inventory Management
- RF scanner proficiency
- Team leadership
- Excellent Communication
- Dependable
- Attention to Detail
- Self-Motivated
- Adaptable
Certification
- Certification in Phlebotomy
Timeline
Shift Leader
Thorntons LLC
04.2025 - Current
Barista Shift Supervisor
White Bison
08.2021 - 08.2024
Front End Team Lead
Honey Baked Ham and Cafe
07.2019 - 03.2020
Restaurant Hostess
Outback Steakhouse
05.2018 - 07.2019
Warehouse Picker
Amazon
03.2017 - 05.2018
Overnight Baker & Stocker
Kroger
10.2016 - 03.2017
Inventory Associate
Washington Inventory Service
07.2015 - 10.2016
High School Diploma - General Studies
Shades Valley High School
Phlebotomy Certification -
South College