Erin Richards
Nashville
Summary
Accomplished Operations Manager and Marketing Account Lead with expertise in strategic partnerships, customer relations, and campaign management. Skilled in OSINT technologies, AI, ML, and the public sector, driving growth and brand visibility. A results-driven leader with strengths in strategic planning, problem-solving, and team leadership. Proactive, adaptable, and committed to delivering impactful solutions and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Account Lead
Carahsoft Technology Corp
Reston, VA
09.2022 - Current
- Develop and execute comprehensive tradeshow strategies and corporate events, managing all aspects from pre-event planning and logistics to on-site execution and post-event performance analysis, ensuring maximum brand visibility and engagement.
- Drive cross-functional collaboration with sales, executive leadership, finance, and operations to align marketing strategies with overall company goals and revenue growth.
- Spearheaded the launch and ongoing management of the company’s Open-Source Intelligence (OSINT) technology vertical, positioning it as one of the fastest-growing sectors within the organization.
- Leverage deep expertise in OSINT technologies, artificial intelligence (AI), and machine learning to develop targeted marketing strategies that resonate with key public sector stakeholders and private industry leaders.
- Manage relationships with over 50 vendor accounts, aligning co-marketing strategies, and ensuring seamless execution of joint marketing initiatives to maximize ROI.
- Consistently oversee the planning and execution of 25+ vendor-led marketing events simultaneously, ensuring brand consistency, audience engagement, and measurable success through strategic marketing initiatives.
- Design and implement customized marketing plans for vendor partners, tailoring strategies based on unique product offerings, target audiences, and marketing budgets to optimize impact and results.
- Utilize CRM platforms and marketing automation tools to track campaign performance, measure engagement metrics, and drive data-driven marketing decisions that improve efficiency and conversion rates.
- Demonstrate exceptional organizational skills and attention to detail, successfully managing multiple high-profile accounts, concurrent marketing campaigns, and complex event logistics without compromising quality or deadlines.
Co-Founder/Operations Manager
Elevated Arrival
Nashville, TN
08.2024 - Current
- Co-founded and helped build a premium black car service, establishing the company’s vision, operational structure, and client-focused service model.
- Oversee end-to-end operations, including client booking, ride scheduling, and fleet coordination to ensure seamless and luxury transportation experiences.
- Develop and implement high-touch concierge services, providing personalized travel solutions tailored to the unique needs of high-profile clients and corporate accounts.
- Manage and optimize the payment processing system, ensuring secure transactions, accurate invoicing, and seamless financial operations.
- Foster strong client relationships through exceptional customer service, timely communication, and an unwavering commitment to discretion and professionalism.
- Implement and maintain CRM systems to track client preferences, manage bookings, and optimize workflow for a superior client experience.
Marketing/Sales Manager
Brooklynview Enterprises
Ashburn, VA
01.2018 - 12.2022
- Developed and implemented the company's comprehensive marketing strategy, overseeing all aspects from planning to execution.
- Drove sales growth, focusing on targeted marketing campaigns and customer relationship management.
- Spearheaded product launches to capture emerging market trends and raise brand awareness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Bachelor of Science - Business Marketing
George Mason University
Fairfax, VA01-2022
Skills
- Project Management
- Strategic Partnerships
- Customer Relations
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Fast Learner
- Problem Resolution
- Lead Generation
- Pipeline Management
- Campaign Management
Certification
- Google Ad Certification, Google
- Social Media & Open-Source Intelligence, OSMOSIS Institute
Timeline
Co-Founder/Operations Manager
Elevated Arrival
08.2024 - Current
Marketing Account Lead
Carahsoft Technology Corp
09.2022 - Current
Marketing/Sales Manager
Brooklynview Enterprises
01.2018 - 12.2022
- Google Ad Certification, Google
- Social Media & Open-Source Intelligence, OSMOSIS Institute
Bachelor of Science - Business Marketing
George Mason University
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