Ernest Mcelrath
Nashville
Summary
Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards. Contributed positively to operational efficiency in previous roles by ensuring timely ground services for all flights.
Overview
13
13
years of professional experience
Work History
Ramp Agent
AGI
Nashville
10.2025 - Current
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment to ensure safe and efficient aircraft operations.
- Inspected and maintained ramp equipment to ensure optimal performance.
- Coordinated with team members to streamline workflow on the ramp.
- Assisted passengers with baggage handling to enhance boarding and disembarking experience.
Dispatch Supervisor
UPS
Nashville
05.2025 - Current
- Supervised daily dispatch operations to ensure timely and accurate deliveries
- Created and updated efficient routes based on traffic, volume, and service area requirements
- Collaborated with delivery drivers to address and resolve delivery or routing issues in real-time
- Conducted quality control checks on deliveries and ensured compliance with company standards
- Managed data entry and maintained accurate dispatch logs and reports to support operational decision-making
- Supported continuous improvement initiatives that enhanced operational efficiency and elevated customer satisfaction
Manager on Duty (MOD)
Trego/Dugan Aviation
Nashville
07.2021 - 03.2025
- Oversaw ramp operations to ensure compliance with FAA and airport regulations
- Coordinated and documented inspections of Ground Support Equipment (GSE) to maintain compliance and safety standards
- Ensured aircraft cleaning and security checks were completed for daily operations
- Directed safe, timely loading/unloading of baggage and cargo to ensure operational efficiency
Station Agent
Boutique Air
03.2018 - 03.2019
- Delivered exceptional service in airport ground operations, enhancing passenger experience and operational efficiency
- Implemented customer service strategies, resulting in improved passenger satisfaction and increased revenue
- Performed diverse roles in airport operations, including ramp agent, gate agent, and station supervisor, to support service delivery.
Parts Clerk
SkyWest Airlines
09.2016 - 08.2017
- Procured and organized mechanical parts, ensuring availability for aircraft maintenance teams
- Processed and coordinated shipments of critical aircraft parts for timely delivery
- Managed inventory systems to monitor expiration dates and maintain optimal stock levels
Customer Service Representative / Ramp Agent
American Airlines
Memphis
03.2013 - 07.2016
- Marshalled aircraft as ramp agent and handled secure baggage operations to ensure safety and compliance
- Conducted aircraft security inspections and ensured timely turnarounds for optimal operational flow
- Checked in passengers and luggage, facilitating smooth gate procedures and efficient boarding
Education
Bachelor of Business Administration (BBA) - Business Management
Middle Tennessee State University
Murfreesboro, TN05-2011
Skills
- Ground support operations
- Ramp operations compliance
- Ground support equipment
- Load Handling Techniques
- Pre-flight Checks
- Ramp security
- Safety awareness
- Team coordination
- Customer Service Excellence
- Communication & Problem-Solving
- Adaptability & Time Management
- Microsoft Office & Data Entry
- Team leadership
Timeline
Ramp Agent
AGI
10.2025 - Current
Dispatch Supervisor
UPS
05.2025 - Current
Manager on Duty (MOD)
Trego/Dugan Aviation
07.2021 - 03.2025
Station Agent
Boutique Air
03.2018 - 03.2019
Parts Clerk
SkyWest Airlines
09.2016 - 08.2017
Customer Service Representative / Ramp Agent
American Airlines
03.2013 - 07.2016
Bachelor of Business Administration (BBA) - Business Management
Middle Tennessee State University