Eryn Haber
Nashville
Summary
Dynamic Customer Experience Advisor with a proven track record at Warby Parker, enhancing customer satisfaction and streamlining operations. Elevated to supervising role for adept problem-solving and deescalation, reflecting strong conflict management and coaching skills. Contributed significantly to team efficiency and employee support, showcasing a blend of hard and soft skills. Developed valuable skills working with an organization employing social workers. Diverse education in psychology and social work course relevant to Human Resources.
Overview
3
3
years of professional experience
Work History
Customer Experience Advisor
Warby Parker
08.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow processes and increase overall efficiency.
- Delivered good customer service by utilizing product knowledge and problem-solving skills during customer interactions.
- Promoted to a supervisor role as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
- Extensive training in learning deescalation techniques, business workflow, coaching and advising employees, and handling sensitive customer interactions.
Volunteer
Fifty Forward
09.2023 - 03.2024
- Assisted with Friends Adult Day Services Program
- Supported engaging, fun, and smooth-running activities by helping with organization and execution.
- Provided emotional support and companionship to program participants.
- Worked alongside individuals in the Social Work field.
Education
Bachelor of Arts - Theatre
The University of Tennessee At Chattanooga
Chattanooga, TNBachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN12-2024
Associate of Arts - Psychology
Nashville State Community College
Nashville, TN05-2022
Skills
- Conflict management
- Team player
- Coaching and mentoring
- Compliance
- Training development
- Policy enforcement
- Risk management
- Employee support
Timeline
Volunteer
Fifty Forward
09.2023 - 03.2024
Customer Experience Advisor
Warby Parker
08.2021 - Current
Bachelor of Arts - Theatre
The University of Tennessee At Chattanooga
Bachelor of Science - Psychology
Middle Tennessee State University
Associate of Arts - Psychology
Nashville State Community College
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