Esmeralda Arvide
Murfreesboro
Summary
Dynamic professional with extensive experience in restaurant management at La Casita Mexican Grill, excelling in customer service and team leadership. Proven ability to enhance customer loyalty through effective marketing strategies and exceptional service. Skilled in inventory management and power tool operation, fostering a collaborative environment to achieve sales goals.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
18
18
years of professional experience
Work History
Team Member
D&Ez Services
Murfreesboro
08.2023 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to achieve daily goals.
- Addressed customer needs, responding to specific requests.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Operated power tools such as drills and saws safely while completing projects.
- Installed fixtures such as shelves, cabinets, and doors in homes or businesses.
- Held or supplied tools, parts and supplies for other workers.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Utilized ladders safely while performing tasks at heights above ground level.
- Cleaned up work areas after each job was completed.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Repaired damaged drywall or plasterboard surfaces prior to painting.
- Unloaded delivery trucks of building materials at job sites.
- Assembled furniture according to manufacturer's instructions.
- Gathered supplies for projects as requested by the handyman.
Retail Sales Associate
TJ Maxx
Palm Desert
01.2014 - Current
- Provided exceptional customer service, responding to customer inquiries and resolving issues
- Maintained a thorough knowledge of products, making recommendations to customers and promoting sales
- Processed transactions, handled returns, and maintained a high level of accuracy with cash handling
- Collaborated with colleagues to achieve sales goals, maintain store appearance, and ensure efficient operations
Restaurant Manager
La Casita Mexican Grill
Murfreesboro
07.2013 - 03.2021
- Managed daily restaurant operations, ensuring excellent customer service and efficient food and beverage service
- Supervised and trained staff to improve performance and achieve sales goals
- Coordinated inventory management, ordering supplies, and controlling costs
- Implemented effective marketing strategies to increase customer loyalty and attract new customers
Food and Beverage Server
La Casita Mexican Restaurant
03.2007 - 03.2021
- Greeted and served customers, taking orders and delivering food and beverages in a timely manner
- Managed tables, handled cash and credit transactions, and maintained a high level of customer satisfaction
- Collaborated with kitchen staff to ensure efficient service and resolve any issues
- Participated in ongoing training to improve knowledge of menu items, wines, and cocktails
Education
Some College (No Degree) - General Studies
COD
Palm Desert, CASkills
- Restaurant management and operations
- Customer service and relations
- Inventory management and control
- Marketing and promotions
- Retail sales and customer service
- Food and beverage service
- Cash handling and transactions
- Team collaboration and leadership
- Power tool operation
- Workplace safety
- Fluent in English
- Advanced Spanish ability
References
Available upon request.
Timeline
Team Member
D&Ez Services
08.2023 - Current
Retail Sales Associate
TJ Maxx
01.2014 - Current
Restaurant Manager
La Casita Mexican Grill
07.2013 - 03.2021
Food and Beverage Server
La Casita Mexican Restaurant
03.2007 - 03.2021
Some College (No Degree) - General Studies
COD