Ethan Fultz
Jackson
Summary
A fast-learning, team-first, committed worker with experience in customer service fields, finance, and athletics. Graduated from Lee University with a business marketing management degree. Masters of Business Administration fro King University.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Representative
Northwestern Mutual
09.2024 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
- Created and implemented business and marketing plans to drive growth.
Teller
Eastman Credit Union
05.2024 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Ensured that all customer data was kept confidential according to bank policy standards
- Processed loan payments, credit card payments, and other monetary transactions accurately
- Greeted customers with professionalism and friendly and courteous demeanor
- Identified fraudulent activity on accounts and took appropriate actions as needed
Graduate Assistant Coach
King University
08.2023 - 05.2024
- Learned excellent time management skills by managing two volleyball teams while being a full time Graduate student
- Adhered strictly to rules and regulations of the NCAA
- Scheduled regular meetings with assistant coaches to review player performance data
- Encouraged team spirit by motivating players with positive reinforcement techniques
- Demonstrated correct form of volleyball skills such as passing, setting, hitting, and blocking
- Organized weekly practices and developed strategies to help athletes reach their goals
- Provided feedback to players on technique, strategy, and skill development
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques
Cart Specialist
Ooltewah Country Club
04.2023 - 07.2023
- Maintained cleanliness of all golf carts, including washing, vacuuming, and polishing
- Performed minor maintenance tasks such as replacing batteries and changing tires
- Displayed excellent customer service skills while interacting with patrons
- Worked closely with staff members in order to maintain efficient workflow
- Managed multiple tasks simultaneously while maintaining focus on quality service
- Maintained driving range by collecting and washing range balls and keeping area clean and organized
- Greeted guests with positive and engaging attitude to promote superior experiences
Management Trainee
Enterprise Rent-a-Car
05.2022 - 04.2023
- Began as Intern, and quickly became the #2 ranked Intern in the state of Tennessee (Scale composed of 50% customer service and 50% sales)
- Walked customers through the rental process, while following company and legal rules and regulations
- Demonstrated sales techniques by offering protections and upgrades
- Resolved customer issues efficiently to build loyalty
- Learned company processes, procedures and employee role functions
- Shadowed managers to gain understanding of organizational expectations and marketing techniques
Team Member
Surfsup Car Wash
04.2021 - 09.2021
- A team member for a fast-paced, high volume automated car wash facility
- Specialized equipment usage as well significant customer engagement were practiced where on high volume days teams would touch more than 1000 vehicles
- Physically and mentally taxing work environment supported by good core values of the company
- Responsibilities also included team member training, shift management, and facilities maintenance
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the facility
Rec Center Associate
Lee University Recreation Center
10.2019 - 04.2021
- Primary responsibilities include maintaining the facilities and operations of the center
- Some specific duties were Covid-19 sanitation and enforcement, facility organization, event support, and assistance of center patrons
- Special projects and assignments that required team task management and oversight, as well as university staff and administration engagement
- Additionally, areas of responsibility included equipment and inventory preparation for numerous classes, sporting events, and rentable equipment
- Maintained accurate records of Rec Center Patrons
Team Coordinator
Dunham's Sports
03.2019 - 08.2019
- Team Coordinators are designated to a certain area on the store floor to serve and manage those sections
- Tasks include organizing the sales floor, ensure corporate marketing is up to date and displayed correctly, and assist customers
- Provided product information and answered customer questions
- Assisted customers with finding the right product for their needs
- Organized displays to attract customers and promote sales
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
Education
Master of Business Administration - Management Emphasis
King University
08.2024
Bachelors - Business Marketing
Lee University
07.2022
Skills
- Customer Service
- Time management
- Marketing
- Excel
- Management
- Sales
- Interpersonal communication
- Finance
- Relationship building
- Appointment scheduling
Websites
Accomplishments
#2 Ranked intern in the state of Tennessee on a 50% sales and 50% customer service matrix.
Certification
- Licensed Insurance Agent/Broker - Tennessee Department of Insurance.
Languages
English
Timeline
Financial Representative
Northwestern Mutual
09.2024 - Current
Teller
Eastman Credit Union
05.2024 - Current
Graduate Assistant Coach
King University
08.2023 - 05.2024
Cart Specialist
Ooltewah Country Club
04.2023 - 07.2023
Management Trainee
Enterprise Rent-a-Car
05.2022 - 04.2023
Team Member
Surfsup Car Wash
04.2021 - 09.2021
Rec Center Associate
Lee University Recreation Center
10.2019 - 04.2021
Team Coordinator
Dunham's Sports
03.2019 - 08.2019
Master of Business Administration - Management Emphasis
King University
Bachelors - Business Marketing
Lee University
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