Ethan Swilley
Chattanooga
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auto Detailer
Enterprise Rent-A-Car
03.2023 - Current
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Server/Cook
Alexian Village of Signal Mountain
10.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Computer Support Technician
Tennessee College of Applied Technology
Chattanooga, TN07-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Currently working to receive CompTIA A+
- Currently working to receive Google Support IT Professional Certificate
Timeline
Auto Detailer
Enterprise Rent-A-Car
03.2023 - Current
Server/Cook
Alexian Village of Signal Mountain
10.2021 - 03.2023
Computer Support Technician
Tennessee College of Applied Technology
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